Let’s Start With “What is ethics?” Simply put, ethics involves learning what is right or wrong, and then doing the right thing — but “the right thing” is not nearly as straightforward as conveyed in a great deal of business ethics literature. Most ethical dilemmas in the workplace are not simply a matter of “Should …

Call centers are now a mainstream tool for providing customer service to a very large audience. As a co-host of the Customer Service blog, I’m going to share some useful ideas about how to maximize the performance of your call centers. So what can I tell you about it? I hope to be able to …

The recession may not be feel like it’s over yet but most managers appreciate that Christmas needn’t be cancelled again this year. Boozy parties are probably not the best way to mark the end of a tough year but that doesn’t mean there’s not value in gathering everyone together. As we enter an era when …

Controversial topics can easily lead publications to the need for crisis management. A Marie Claire writer has sparked a social media crisis for the magazine after a seemingly negative article about the “Big Six,” a group of leading women’s health and fitness bloggers, drew thousands of fans to their defense. Ragan’s PR Junkie blog has …

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Many startup businesses set up incentive or commission-based compensation systems for their initial employees. This is often done because they can’t afford to pay staff what they’re worth. As an enticement they offer the opportunity to earn much more than a smallish base salary if these early staff achieve great success. This is common in …

there will be times when you will not be the most popular person in the room …… Much of the lot of the project manager is concerned with dealing with issues; that may mean bringing attention to issues, their source, impact and resolution to the table for the project team, sponsors and executives to resolve. …

When was the last time you practiced random acts of kindness at your workplace? This could be a fun way for you to spread your spirit and show kindness. You can spread your kindness a variety of ways – a kind act of service, a kind word of encouragement or a kind thought that you …

How can you ramp up quickly and start getting results? There are few career moments as exciting, and these days as perilous, as being promoted from an individual contributor to a manager. Here are seven career tactics with quotes from professional who have successfully moved into management. 1. Begin your transition before you start the …

In his last post, Steve Wolinski amplified the conversation I started this month on women and leadership. He ended his blog entry with an assertion based on recent research that shows while more and more women have reached the ranks of middle management, still woefully few of us are represented at the top. His conclusion …