Playing dumb is really not a smart crisis management move After being taken to court for underpaying a cook at his Oriental Teahouse restaurant in Melbourne, Australia, to the point where she was owed $28,000 in back wages, owner David Zhou appears to have decided some crisis management was in order. We would assume that’s …

Website Design: Tips for Wireframing Wireframes allow developers, designers, trainers, managers, marketers, etc. to communicate and transfer knowledge to different types of audiences through the use of diagrams, images, models illustrations, or drawings. They exist in the form of screenshots, diagramming, and modeling applications. A few of these features are already included within existing applications. …

Guest post by Ian Needs, Marketing Manager for KeyedIn Solutions If your project management has no formalised frameworks, your business may well be losing money. Standardisation and consistent application of project management methods, processes and technologies is a key factor in business success. Project portfolio management (PPM) software provides a centralised dashboard for the meta-management …

League and players in crisis management mode after new reports of PED use Major League Baseball still hasn’t quite recovered from the scandals brought about by the steroid era. In fact, The Hall of Fame election earlier this month saw players like Barry Bonds, Roger Clemens and Sammy Sosa turned down purely because of their …

User Stories & Documentation: Humanizing Project Management I was reading about Agile and Scrum methodologies for project management when I came upon the term ‘Agile User Stories’. As an introduction, Agile is a methodology used for software development projects. It provides more control than just stepping through the analysis, design developing, testing, and implementing stages …

If an Agile Enterprise is an intersection of five big ideas that can, and will, change the way we experience work (see January 7, 2013 blog on this topic), how do we begin the process? Many accomplished thinkers are addressing this question. For an ongoing review see The Drucker Society European Blog or Steve Denning. …

“I’m at my wits end with one of my people regarding fill out reports in a consistent way. I’ve tried to be understanding and nice but it’s not working. I fear that I may explode the next time it happens.” Not dealing directly with the performance problem is common response. Many managers struggle with their …

Dangerous glitches create nasty crisis management scenario for plane manufacturer Boeing’s Dreamliner 787 has been billed as the marquee aircraft for passenger lines the world over, but a recent string of scary electrical errors has led authorities in many countries, including Europe, Japan and India, along with our FAA, to ground the planes. Crisis communications …

A common situation in small organizations is this: the finance department consists of a bookkeeper, the executive director’s background is as a program manager and there are no accountants on the Board. Many of these organizations are continually at the edge of a fiscal cliff and deal with ongoing crisis with staff cutbacks or skimping in other ways that actually hurt the organization. Even small nonprofits need to have a sound financial strategy. Some action steps should include:

Editor’s note: The following case study was submitted to us by Crisis Manager reader Antoni Lee, managing director of Australian communications firm Rhetorica. As Mr. Lee told us, “While the incidents themselves may now seem minor to some, the reputation and business damage is ongoing and significant.” Orica Takes Medicine the Hard Way It is …