If you’re an American reader of this blog and you’re involved in or interested in, project management, then you’re probably familiar with, or at least heard of A Guide to the Project Management Body of Knowledge (PMBOK Guide). In this article, I want to introduce you to a complementary approach to project management which was …

Helping New York weather the storm New Yorkers are no strangers to crisis, but Hurricane Sandy truly put the city’s crisis management skills to the test. Mayor Michael Bloomberg was at the helm, and faced close scrutiny regarding his handling of the entire situation. The verdict? The veteran mayor turned in a powerful performance, navigating …

I just returned from a conference at which Meg Wheatley spoke about her new book: So Far From Home. Some would say the picture she paints of our global situation is bleak, dark even. I feel that it is accurate, even if it is difficult to face. But her book is not really about what …

A while ago I wrote an article about “reading minds” for this blog site. Now, of course, you and I know, we can’t really read minds, but we can be observant and notice when someone needs assistance–that would especially be true of the hospitality or travel vacation businesses where customer service most definitely is its …

If you’re struggling with your workload or with a particular task, it can be difficult to ask your boss or your colleagues for help. If you admit that you can’t handle everything, will they think that you’re not capable? After all, you should be able to do your work on your own, right? Asking for …

Hurricane Sandy brings a wide range of dangers, many that persist after the storm has moved on. Please heed these after-storm survival warnings from FEMA, and don’t forget to share them with relatives, friends and neighbors! CPSC, FEMA and USFA Warn About Deadly Dangers After Hurricane Sandy Passes WASHINGTON, D.C. – Hurricane Sandy is a …

here are a number of scary things in the world and in business. In honor of Halloween week, below is a list of some of the scariest things about HR....

“I was totally surprised when one of our top people quit. I thought he was satisfied with his job. I don’t want to get sandbagged again. What are some early warning signs of someone leaving?” That was said to me by an accounting supervisor. Yes, you can expect a certain amount of turnover, even in …

I read an article in a colleague’s newsletter that got me thinking. This may be a little back to the basics, but it is what we do and it is easy in this day of off-the-shelf training programs to let the program, especially one involving technology, take over for us. June Melvin Mickens of Executive …

Have you ever hired someone who did not live up to expectations? I’m sure many of us have at one time. The purpose of the interview is to gather information to make an accurate selection decision. A successful interview will help you decide is there’s a match between the job seeker and the position. The …