My workers are complaining they have too much to do and too little time to do it. I know we are short two staff people but we are under a hiring freeze. Also I feel, that with economy the way it is, they should be putting in 110%. What can I do? Some people can …

Bruce Wilkinson is one of those authors whose work has impacted and influenced me beyond belief. There are three books that I’ll share a big thought (the book’s main premise), an important verse or quote along with how I’ve grown spiritually because of his work. All of these books are international bestsellers. Check out his …

My dissertation was on corporate whistle-blowing. Only a small percent of employees will report wrong-doing above and beyond the normal channels of informing a supervisor. Whistle blowing generally won’t occur if people are uncertain regarding the severity of the wrong-doing, or when people don’t believe that corrective action will be taken. Neither of those conditions …

When companies think they are smarter than their customers it’s time to time customers learned how not to play their game. That’s right, I said it. We need to train customers; they just aren’t savvy enough. Actually, we, customers, probably are, but we don’t have the time to fight the companies taking advantage of us. …

Recently I worked with a wonderful group of professionals, each wanting to be a better speaker. Some wanted to feel more comfortable, to turn nervous anxiety into power. Some wanted to be able to speak more fluently, releasing themselves from relying on notes and slides. And some wanted to break bad habits; notably, the habit …

FYI: I’m breaking for a bit from my A-Z case study to share with you this article by Laura Lambert that I recently came across. The idea of spiritual menu planning intrigued me as I hope it does you. I’m part of a MOPS (Mothers of Preschoolers) group and this comes from another MOPS member …

The story’s about you, take control! We say it all the time, “own your message,” but what does that mean, and how do you take it from concept to reality? In a post on the IMRE BuildIQ blog, McGavok Edwards shared some solid advice: Own the message – With planning behind you, you have a …

All companies go through tough times but it’s the way management handles it that makes a difference. For example, Armstrong International, a number of years ago, had to put a wage freeze into effect to get through what looked like a very difficult year. Right from the start, management was up front with the employees …

The following is a guest post from Anne Marie Smith. Let’s play a quick word association game. What is the first word or feeling that comes to mind for each of these companies? Fannie Mae Enron Disney Starbucks If you’re like most people, your attitude about the first two is the polar opposite from your …

Today’s customers are emotional and want to blame someone. We may not be able to fix the problem ourselves, but we can help; the big problem is getting them to listen. We know what makes great customer service. We know what keeps customers coming back. Unfortunately, it’s not one thing that matters in a tough …