Purpose of this Customer Service Blog This blog helps you improve your customer service by providing articles, opinions, commentary and many related resources. The blog is for a general audience, including beginners and those advanced in customer service. The benefits of strong customer service are many, including that it ensures: Clear understanding of your customer’s …

I’m Barb Lyon and I’m the host of this blog. You can read more about me next to my picture in the sidebar. This blog will be about various aspects of customer service, will focus especially on practical tips and tools, and will include posts from guest writers. You can learn more about this blog …

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Some view leadership as a series of specific traits or characteristics. Others see it as comprised of certain skills and knowledge. And some, me included, think of leadership as a process. This view of leadership, as a process, places an emphasis on social interaction and relationship.

Does the Pope have an in-house public relations team, or is the Vatican getting expensive, or pro bono, outside counsel to handle the latest, growing scandal over the actions — and an alleged cover-up by pre-pope Ratzinger, then a Cardinal, The Vatican’s Public Relation blunders include Hell’s 10th Circle? others — of one particularly notorious …

“The Hokey-Pokey of Fundraising” Whether it’s a Corporation, a Foundation, a prospective Major Donor or the recipient of a mass solicitation, they’re not going to write you a check if the process doesn’t satisfy their needs. Getting a Corporation to want to give to a non-profit organization (NPO) is a simple matter of learning, understanding …

Current competency models in the field of Human Resources (HR) share common themes. Among them is the necessity of the HR professional to serve as a credible activist.

My clients, and my kids, have been told that there are four ways that they can be perceived as lying: Dishonesty by commission — literally saying black is white. Dishonesty by omission — leaving important information out of your communications. Dishonesty by understatement for the purpose of obfuscating the truth. Dishonesty by overstatement for the …

In Christine’s video, you’ll learn how they make user reviews more relevant and how they integrate customer support using Twitter. Learn how they utilize other key tactics: Customers can share their experience with a ‘Publish to Facebook’ option after submitting their e-file Facebook news feeds for 30% higher conversion than advertising Creating community in which customers help each other

Impact of a Mission on Organization Development For centuries there was only one bottom line: profitability. Then people and companies interested in making the world a better place, not just making money, decided social impact should have equal billing. Fair enough. A bit later, environmental impact demanded a place at the table, so now we …