His peers proclaim that "If Chris Brogan does it, you should do it, too." So I want to share some very interesting insights from and about Chris.

Google squashes rumors of coming Apple clash Apple’s $1 billion legal victory over Samsung didn’t just raise Apple stock, but also questions about the future of the operating system that poses a direct threat to Apple’s (thus-far) dominant iOS, Google’s Android. After all, the Samsung devices Judge Lucy Koh determined to be intentional copies of …

This week on The Crisis Show, hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes combined talents once again to cover the biggest stories in crisis management. From shootings in Montreal and Jersey, to earthquakes in the Pacific, to a massive leak of Apple user info (via an FBI agent’s notebook, no less!) the headlines were …

We spend a lot of time in business and in HR building systems and processes to accomplish goals. Whether or not we have well defined goals, we do typically have systems or processes in place in an effort to make the business work. Sometimes the systems are well defined and sometimes they are not. Regardless, these systems are often to blame when things aren’t going well, along with everything else from the employees not listening to poor management.

One of the most precious stories happened recently with my two-year-old son Garrett. We were playing at the park with a favorite neighborhood family one evening. This other family’s mom was talking to another couple in the neighborhood so wasn’t at the park yet. Her two children were missing her, especially her two-year-old daughter, Milan. …

What is a sticky idea? One of the most stimulating books I have read in recent years in one by Chip Heath and Dan Heath called Made to Stick: Why Some Ideas Survive and Others Die (2007). By sticky, the Heath brothers mean that “your ideas are understood and remembered, and have a lasting impact …

Peter has asked for your advice. He is a director of a not-for-profit company in the arts sector. A few months ago his organization’s funding was increased by 40%. The board and management were ecstatic. Shortly after the funding was announced the Chairman informed the board that he had authorised a staff member to change …

When lawyers write the corporate apology Editor’s Note: The following guest article by crisis management pro Tony Jaques is the perfect companion to Jerry Brown’s post, “Skip the Spin,” which you can find on the Bernstein Crisis Management blog. Combined, they present a powerful statement on the dangers that emerge when we indulge the temptation …

Do you manage by walking around? What do you see? People excited about their job or people just going through the motions? When employees care about their work and their company —when they are engaged—they use discretionary effort. This means the engaged computer programmer works overtime when needed, without being asked. This means the engaged …

Your old boss is leaving and a new boss is arriving to take his or her place. So, what’s going to happen now? Does this mean that you’ll also have to change your job? Or is this an opportunity to make a great first impression and potentially change the direction of your career? Some people …