In our daily living we base decisions and actions on scarcity. I frequently hear from my coaching clients and friends they lack time- time to be with family, time to pursue what they love, time to rest, sleep, play. As your time becomes more scarce, you value it more. Basic human nature. Economics is based …

Last month I went deep into Bequest Promotion Channels. This month, Stewardship. The donor who has included your charity in their will can change their mind and undo their gift at any time. Why does that matter? It matters because you need to steward your bequest donors well, so they don’t change their minds. You …

You were given an example of poor customer service. Perhaps an explanation and discussion now will spark an idea for a training solution. That’s all there is to it. This blog is divided into two categories: Training and Development and Customer Service. It was written for three reasons: I’ve trained in customer service as have …

We’ve seen some big changes The way we do crisis management, and PR in general, has changed so drastically that even those of us who were along for the ride are sometimes astonished. For those younger folk who never knew the non-digital version of what we do, this Inkhouse infographic will really blow your mind: …

In every fund-raising campaign, toward the end of the drive, we always must address any number of proposals and presentations which were made seeking donations, but for which we’ve still not gotten a definitive response. We were not given a “Yes,” or a “No.” Mostly we were told, “I’ll let you know,” … or something …

Knowing the right steps to take is key to social media crisis management success Social media crisis management was uncharted territory a few short years ago, but the sheer number of crises popping up in the social sphere meant best practices were ironed out pretty quickly by those in the trenches. Given that just about …

I spent ten bucks on a cell phone purse, and it’s a conversation starter every time I wear it.

It’s been my honor to have served as board president of two nonprofit organizations – a synagogue and a music society. I learned a lot during my terms with these organizations, but perhaps my most important lesson was the need to acknowledge people and express my personal appreciation of them, to them. That is something …

Curating content is defined as selecting, organizing, and presenting content, mostly for online use, either for searching or marketing, or actually any form of business or profession. How do you curate and communicate your content? How do you provide information smoothly and quickly? First you have to select it, then organize it and make it …

It seems the Transportation Security Administration or TSA does not train its agents in any of the soft training skills. Is “nice” a dirty word? It is a four letter word, but come on! I’m not being insensitive. I know the TSA has had a rough time of it, especially recently when they lost one …