It helps to stick to the familiar ground when it comes to social media crisis management Our friend and colleague Chris Syme published a blog post last month in which she explained why spreading your social media crisis messaging too thin can be a major problem. This issue seems to pop up most often when …

Do we treat shy or introverted people any different from other trainees? We should. This relates back to my differentiated learning post. This will be a short blog–especially short for me. Everyone has encountered that person at work who doesn’t look at you, stays buried in paperwork or the computer, sneaks off to lunch and …

Thank you for what you do. If you’re reading this blog, I’m going to make the educated assumption that you’re probably involved (directly or indirectly) with non-profit fundraising. Regardless of the particular role you have, you make a difference in the lives of your non-profit’s beneficiaries whether they are called clients, members, students, citizens, or …

Because it’s idiotic! Really, don’t make it worse than it already is. Customer service as we use to know it is getting to the point where we have to accept what we get, instead of a human-to-human exchange of what does us the best, and actually helps us. What’s idiotic? Making appointments for quality customer …

“Using Instagram, small business owners can instantly put a face to their businesses’ name—and watch their customer relationships and sales flourish as a result.”

Because it is idiotic! Really, don’t make it worse than it already is. Customer service as we use to know it is getting to the point where we have to accept what we get, instead of a human-to-human exchange of what does us the most good, and actually helps us. What’s idiotic? Making appointments for …

How to Speak with Balance Warmth and Power As speakers, we always want to come across as confident, knowledgeable, and well…powerful. But as we all know, too much of a good thing can be a problem. I think absolute power in speaking can be very intimidating. If we intimidate, we don’t influence people to do …

There is an enormous amount of easily accessible information on constructing a nonprofit fundraising Case-For-Support … from the library, bookstores, and the Internet. Countless volumes and articles have been written on the subject, and there are always workshops and seminars dealing with this critically important topic. Keeping that in mind, I’ll try to give you …

A Guest Post by Tony Poderis The best, and the most needed non-profit organizations begin with a founder’s vision to do something good for society — often to serve a need no one else is serving, and unfortunately, sometimes addressing needs some others would rather not even know exist. So, as such a founder, good …

Belatedly thwarting a grade schooler’s scheme is nothing to gloat about Most American airlines have been struggling to maintain any type of positive reputation for years now. With many of the most rage-inducing issues, like long security lines, beyond their control, you would think they’d be taking pains to ensure their own processes are working …