How much is too much? How do we know how to present a technical document?- Whether it is written for projects, systems, communication, procedures, applications, prototypes, education, training, user guide, specifications, updates, etc., how do we know how to design the material for the target audience? There may already be a style guide, but what …

Over the Thanksgiving holiday I had an interesting discussion with a mortgage lender and an economist about the 2008 banking industry collapse. Part of the discussion was around culpability and responsibility. In another conversation that week with a management consultant friend, we shared our frustration that institutions and systems are hard to change as organizational …

Red Bull implemented one of the best marketing campaigns of the decade so far through utilising social media to create incredible engagement with their customers.

Are you ready for the December rush? As ready as you should be? This is an important time of year for nonprofits as well as individuals and it needs focused attention on soooo many things. There are year-end programming events and fundraising things to do. But you can always do more. There are some easy things to do that may just go a long way.

4 Essential Traits to Train Internally as a Best Practice The “four traits” are quite simple and probably unbelievable, but please hear me out. Here’s the rundown: Train your people to be kind. Train your people to be honorable. Train your people to be fair. Train your people to be honest and trustworthy.   These …

Compassionate and conscientious email staves off reputation crisis In a recent article on the Bernstein Crisis Management blog, we discussed a crisis management email from Twitter that was missing a core component – compassion. Now, we’d like to show you an example of a company absolutely nailing it that was brought to our attention by …

This post will feature eight of the top hosting providers for 2012. We will also include information on the features that help each site stand out above the rest.

I just returned from a conference at which Meg Wheatley spoke about her new book: So Far From Home. Some would say the picture she paints of our global situation is bleak, dark even. I feel that it is accurate, even if it is difficult to face. But her book is not really about what …

It’s amazing how fast mobile devices have taken over our lives. I’ve had my smart phone for only a few months, but hardly a day goes by when I don’t ask it for advice. This past week alone, I looked for child-friendly restaurants, a “green” dry cleaner, bus routes, airline tickets, and a car rental. …

News Flash: The 19th-century paradigm of the Industrial Revolution is over. Many people are wringing their hands about the contracting economy and the collapse of the global financial system. The solution is NOT doing more of the same or applying similar solutions to the same problem. Everything has its cycle. The old paradigm of manufacturing and …