Years ago, I met Thomas J Leonard, the Founder of Coach University. He introduced the concept of “Tolerations” – those things that annoy you, drain your energy, and hold you back yet can be eliminated from your life. Tolerations show up in most areas – work, home, school, relationships, equipment, cars, and habits. Here are …

Sorry this is a day late, life happens – Well I promised to give some useful tools to put in your training toolbox – I had a comment on a past post and the writer suggested that “companies are choosing to use additional methods such as corporate videos for training and development opportunities (benefits enrollments …

Recently someone asked for a simple definition. As it turns out, business plans mean different things to different people. I tend to think of them as presenting the vision or goals for a business, along with a road map for achieving those goals. It can be sketched on a napkin, written on a few pages, …

Thought Leaders in Marketing and Advertising: What are the cornerstone philosophies of the industry’s top executives? At the top of the list is David Ogilvy, the most famous copywriter in the world.

The consumer complaint site, RipOff Report, has been the bane of many companies’ existence and a challenge for crisis managers everywhere. ED Magedson (yes, he capitalizes his first name), Founder of the site, agreed to a lengthy exclusive interview for my ezine, Crisis Manager, that I plan to publish on Thursday, April 29, along with …

Who Owns the Customer Experience in your Organization? Answer: Everyone Should. Who drives the Customer Experience strategy? Answer: The Leader who is responsible for providing customer service. The executive team should be 100% supportive and enabling of the necessary collaboration to establish an effective Customer Experience strategy that is the best in Delivering Service Value. …

(The following post applies as much to for-profit Boards as nonprofit Boards — many for-profit Boards, especially in family-owned corporations, operate as working Boards.) A “working Board” is a personality of a governing Board. There is no clear delineation as to what’s a definitely a working Board or not. However, it’s commonly viewed as a …

There are awards for everything and you don’t have too look far to find them. Why just this week there were four award-related pieces of business on Media Savant’s radar. The first was a Media Alert drafted for the news about Token Media (http://www.token.com/shortfilms) and its film-making crew (that extends into the greater Twin Cities …

I conducted a workshop two weeks ago in which a participant mentioned that some of the other participants in the room were not from “mature organizations.” He went on to explain that their organizations were still somewhat small. I countered that it’s often an illusion to assess the maturity of an organization based on it …

I came to the overlapping fields of Leadership Development and Coaching through the stage door. I studied Theatre in college, have a graduate degree in Acting and started my adult life performing in Chicago’s Off-Loop theaters. Like my father in the newspaper business, I’ve grown up right alongside both the coaching profession and the field …