Crisis management continues after the problems are over It seems counter-intuitive to some, but crises can present amazing opportunities to grow and learn. In a post on his Harvard Business Review blog, expert business consultant Ron Ashkenas explains the shift that occurs during crises, and gives some excellent advice on how to stretch it as …

“I y’am what I y’am, what I y’am.” Now, I am an actor, a speaker, and a trainer–as well as a writer. When I act, I act. When I speak, I speak. When I train, that’s different, too. As I said earlier in my previous blog, acting is more than “being someone else” or “a …

Unleash Your Potential: Acting in Business Training This all began as a comment to my LinkedIn colleagues of actors, trainers, speakers, and assorted other related professionals. Someone had asked the question: In your opinion what is the difference between an actor and a speaker? It actually stirred up quite the controversy. Actors, speakers, and trainers …

When I talk with people they state they are disappointed that sometimes they do not accomplish their goals – a promotion, start a business, run a marathon, go back to school, or whatever they set their sights on. They have great intentions and mean well, but they fall short on execution. What they set out …

The following guidelines ensure the ethics management program is operated in a meaningful fashion: 1. Recognize that managing ethics is a process. Ethics is a matter of values and associated behaviors. Values are discerned through the process of ongoing reflection. Therefore, ethics programs may seem more process-oriented than most management practices. Managers tend to be …

Ten Ways to give your Quality Management initiative the best chance of success and sustainability.

The research and literature on change indicates that a primary reason for the success or failure of a change initiative hinges on the skills and knowledge of the individuals responsible for leading the change. So what leadership behaviors or competencies are most strongly associated with effectively leading or overseeing change initiatives? This blog entry introduces three competency areas that enhance the capacity of a leader to coordinate and drive organizational change: Systems Thinking, Strategic Savvy, & Organizational Agility.

Development is hard pressed to interface with operations. Yet it is extremely important that this interface be workable because developments are not relevant until they find their way into operations. This is the “reason for being” of development; to have new systems and adaptive processes and structures integrated, in the long run, to foster organizational …

Purpose of this Business Communications Blog This blog helps you improve your business planning by providing articles, opinions, commentary and many related resources. The blog is for a general audience, including beginners and those advanced in business communications. The benefits of business communications are many, including that you: Improve your own thinking, decision making and …

How you communicate is just as important as what’s actually said Many business execs think of written statements as powerful tools, tools that satisfy reporters and the public while quelling any questioning or doubt. The rest of the world…not so much. In an article for his website, Mr. Media Training, Brad Phillips composed a solid …