Crisis management doesn’t stop when the fires die down When the immediate threat of a crisis passes, it’s seductively comforting to breathe a huge sigh of relief and return to business as usual. However, the fallout and subsequent consequences are likely just beginning. Trust will need to be repaired and confidence restored. Uninformed second-guessing will …

If we only knew what others were thinking, it would make our job so much easier as trainers. Especially if we are a trainer for the hospitality industry as a friend of mine. Cherry Santos, Learning & Development Manager at Taj Resorts & Palaces, is working on a module simply titled: “How to Read People’s …

The problem in both situations come down to rule following. There were lifeguards who bent the rules and lifeguards who followed the rules.

How to Grow Your linkedin Network - From Zero to 23,000 in 18 Months – A Case Study

One of the best ways to learn about Jack is to read his posts. Here are a couple early ones: Trainer, Speaker or Actor? Why Not Acting in Business? In Training? and If I Am An Actor Why Am I Here? Jack has extensive experience in training and his diverse background in speech, acting, psychology …

I recently moved from the quiet of the Blue Ridge Mountains to the high paced, traffic intense, N.VA area. I’ve been aware of my judgments since landing. To help ground me during this transition, I’ve taken 3 yoga classes, all different from the style I’m used to. I’ve been aware of my judgments during these …

To make it happen in your career, you need to plan your career. Career planning is a process of understanding oneself, exploring career options, making wise decisions and moving forward. What complicates it is that people, careers and organizations are constantly changing. Therefore, career planning is not something done one time early in your career. …

The idea that staff set their own pay, come and go from the office as they please, all within a business that has no written strategy sounds like a recipe for disaster. Not the story of a company that’s gone from $4m to $160m. Semco is no ordinary workplace, despite the fact that it operates …

Google nails its latest crisis management effort Although Google has been at the center of several controversies, the notoriously tight-lipped search behemoth has the advantage of being a public favorite, which means that it has already banked a good amount of reputation “credit” that can be renewed when the need for crisis management arises. Furthering …