Don’t say one thing to your customers while you’re telling shareholders another… Target’s massive data breach last year, in which some 70 million pieces of customer data, including names, addresses, and credit card numbers, were stolen by hackers, shook shopper’s confidence and created lower-than-predicted sales during the crucial holiday season. Although the company faced some …
Professional Development/
Organization Development
Frequently Asked Questions About Peer Coaching Groups
Peer Coaching Groups: Your FAQs Answered We assume that you have already read the information on the page Start a Virtual Support Group to Help With Stresses of COVID-19. The information on that page would answer all of the typical questions about planning and operating a support group. However, the following questions still tend to …
The way you handle stakeholders can make fans for life…or create a crisis We focus a lot on preventing crisis stemming from those outside our organizations via social media, and for good reason, but it’s important to remember that issues involving employee interactions are one of the most common causes leading to a need for …
What you say is only part of what your audience takes away from any communication Body language speaks volumes to whoever you’re addressing, making careful consideration of the impression you’re giving a critical crisis management concern. While the infographic below, from, of all people, language experts at Gengo, addresses more than just crisis situations, the …
As with any endeavor, preparation greatly increases your chances of success Can you imagine a squad of firefighters deciding to throw out their plans and training “just wing it” when they head into a burning building? The idea is ridiculous of course, but why are so many who would scoff at that willing to charge …
The Obama Administration’s Social Innovation Fund (SIF) has now been in operation for several years. SIF was created to fund an annual competition to identify innovative nonprofit programs that provide measurable, scalable solutions to community problems.
Your social media presence is a valuable commodity, don’t leave it unguarded We’re at the point where some social media accounts are worth serious dough. Some for the rich communities built around them, some for their brand association, and some simply because they have a unique, hard-to-obtain handle. Because of that, just as we saw …
Stop the negative sentiment before it goes public and you have a crisis management success Online review sites like Yelp, Tripadvisor, Urbanspoon, Google, and Yahoo Local (the list goes on and on) are being used heavily every day by your stakeholders. Doing things like reporting on a bad customer service experience or sharing a picture …
