Organization Development

Be aware of the risks and be prepared to counter them Knowing the major risk factors that your organization faces is a must if you wish to properly prepare for and prevent crises. The trend of cyber threats creating major risks for all of us shows no sign of slowing, and in fact is likely …

Compiled by Rolfe Larson and Janine Vanderburg With President Obama’s recent State of the Union address, this seems to be a good time to assess the State of Social Enterprise (SE). We decided to crowd-source this one primarily through the npEnterprise Forum (npE), the 10,000+ circulation, non-commercial, moderated online forum for all things SE. Structure …

Changes in communication methods means switching up crisis plans As communication methods evolve, so much the strategies and tactics that utilize them. And, so do the emerging threats that develop out of each new service, product, or procedure. Thus, it’s important that those tasked with crisis management are aware of, planning on, and preparing for …

You can’t depend on outside organizations to keep you in the loop Reuters has revealed that Microsoft failed to inform over 1,000 Hotmail users that their accounts had been compromised, likely by the Chinese government. Further compounding the situation is the fact that many of the accounts belonged to leaders of China’s Tibetan and Uihhur …

Shaken consumer confidence reflected in dampened sales and a massive drop in stock value At this point it’s hard to describe Chipotle’s situation as anything other than one of the nastiest reputation nosedives in recent memory. What started out as a couple of “isolated” customer illness incidents (E. coli and norovirus) has become an organization-wide …

Avoiding mistakes and putting best practices to work Apologies are one of the oldest crisis management tools in the book. Although they’ve evolved to deal with a variety of situations, including those where you’re not actually at fault, the basics that make up an effective one remain largely the same. Making an interesting connection to …

Tips for one niche that apply to all Although this infographic from Wrike is specifically aimed at project management crises, the advice within applies to just about any type of crisis you may encounter. The framework of planning carefully before, reacting rapidly during, having an actual wrap-up process, and communicating throughout are items any group …