If you want to learn a skill you look to an expert. In this case, we’ll look at the emergency response preparedness and action outline created by the World Food Programme. Though it’s created to meet a very specific goal – making certain people are fed – the structure serves as a good base for most emergency response strategies you might encounter.
For more resources, see the Free Management Library topic: Crisis Management
[Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, and author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is vice president for the firm, and also editor of its newsletter, Crisis Manager]