Social Media Crisis Management Advice and Examples

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    Tips for tackling crises on Twitter

    What defines a social media crisis is still murky to many. Is it one furious stakeholder speaking their mind? Is it an offensive post going out from your account? The truth is there are different levels of threat you’ll see on all types of social media, and each calls for a different degree of reaction.

    This ActOn infographic does an excellent job of explaining that in a visual way, which is why we thought we’d pass it on to you:


    For more resources, see the Free Management Library topic: Crisis Management

    [Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, and author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is vice president for the firm, and also editor of its newsletter, Crisis Manager]

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