In this week’s episode of The Crisis Show, hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes covered crises that ran the gamut, from panic over new West Nile outbreaks and food recalls to social media blunders by Progressive and several U.S. universities. You can always rely on the wide world of sports for some reputation issues, and both the New York Giants and Melky Cabrera provided us with yet more fodder. The #CrisisFail of the week came courtesy of Rep. Todd Akin, who got himself in trouble with his “legitimate rape” comment and just dug a deeper hole with a careless response.
The special guest for this episode was Karen Freberg, assistant professor in Strategic Communications at the University of Louisville and adjunct faculty member for West Virginia University.
For more resources, see the Free Management Library topic: Crisis Management