Hotel Hacker Exposes E-Vulnerabilities
Modern technology creates crisis management risk While our never-ending quest for modernization has simplified many…
Jonathan & Erik Bernstein
Jonathan & Erik Bernstein’s posts
When Deleting Social Media Comments is OK
What needs to be removed, and how to do it without creating a crisis We…
Organization Development
Make Your Apology Mean Something
Don’t slack on this essential crisis management step Crisis management has really come a long…
Organization Development
GoDaddy Does Online Reputation Management
Editor’s Note: The following apology email, sent by GoDaddy CEO Scott Wagner after customers lost…
Organization Development
Worried About Mass Shootings? Think Prevention
Editor’s note: Author Rick Amme’s own words best sum up the focus of this important…
Organization Development
Romney Film Reveals Crisis Management Risk
Leaked video raises reputation issues for presidential hopeful The tape of Mitt Romney slamming Obama…
Organization Development
CTU Strike – a Modern Labor Dispute
Astute PR moves from both sides in a contemporary crisis Savvy parties have been using…
Organization Development
Crisis Management for Android in OS Wars
Google squashes rumors of coming Apple clash Apple’s $1 billion legal victory over Samsung didn’t…
Organization Development
Thalidomide: a 50-Year Crisis
When lawyers write the corporate apology Editor’s Note: The following guest article by crisis management…
Organization Development
Superbugs – a Hospital-Bred Threat
Antibiotic-resistant bacteria raise deadly crisis management questions There is no arguing the fact that modern…
Organization Development
I am Barack Obama, President of the United States — AMA
President takes to Reddit for online reputation management First, we saw the Navy’s excellent social…
Organization Development
The Crisis Show Ep. 10 – Sports, Schools, and Politics
In this week’s episode of The Crisis Show, hosts Jonathan Bernstein, Rich Klein, and Melissa…
Organization Development
Tampering Teachers and Bad Crisis Management
How one student shamed his district Breaking into their school’s computer database isn’t usually a…
Organization Development
News Corp’s Crisis: Lessons in Basic Crisis Management
A Lesson in News Corp.’s Conflict in Basic Crisis Management Ignoring basic crisis management isn’t…
Organization Development
The Crisis Show Ep. 9 – Back to School
This week, The Crisis Show hosted a special “Back to School” episode. To help, we…
Organization Development
Travelocity’s Good Deed Goes….Punished
Sarcasm becomes reality for Travelocity The old, sardonic phrase “no good deed goes unpunished” isn’t…