Proving Reputation is Your Most Valuable Asset
Protecting your reputation is a prime crisis management concern We’ve said for years that reputation…
Jonathan & Erik Bernstein
Jonathan & Erik Bernstein’s posts
The Evolution of PR
We’ve seen some big changes The way we do crisis management, and PR in general,…
Organization Development
Officials Turn to Twitter for Crisis Management after LAX Shooting
The incident demonstrates why Twitter is ideal for quickly spreading information to your stakeholders When…
Organization Development
U.S. Schools Neglecting Disaster Crisis Management
United States Schools Ignore Disaster Crisis Management A surprising number of states not requiring schools…
Organization Development
Lack of Focus Hurts Social Media Crisis Management Efforts
It helps to stick to the familiar ground when it comes to social media crisis…
Organization Development
Hey Delta, Are You Smarter Than a 4th Grader?
Belatedly thwarting a grade schooler’s scheme is nothing to gloat about Most American airlines have…
Organization Development
Crises Cost $56 Billion in First Half of 2013
Still don’t think crisis management should be a priority? We all know that crises can…
Organization Development
CDC’s Shutdown Impacts Salmonella Outbreak Assistance
Shutdown Cripples CDC’s Ability to Assist With Salmonella Outbreak Well, that didn’t take long The…
Organization Development
Crisis Management before Grand Theft Auto Online Launch
Rockstar’s reputation may hang in the balance With Grand Theft Auto V claiming the record…
Organization Development
Coca-Cola Crisis Management Fail: Lessons Ignored
Coca-Cola Crisis Management Fail: Ignoring Basics Always ask, “Who could be offended by this?” When…
Organization Development
When Meals Turn Sour: A Crisis Management Case Study
A Crisis Management Case Study: When Meals Go Bad USDA and meat industry ignoring massive…
Organization Development
Crisis Management Case Study: Boy Scout’s Sexual Abuse
How will the organization handle the revelation of Scout-on-Scout abuse records? The Boy Scouts of…
Organization Development
Crisis Management Mistake: Pearl Izumi’s Advertising Blunder
Crisis Management Mistake: Pearl Izumi’s Misguided Advertising THINK before you communicate! [Editor’s note: Thank you…
Organization Development
Businesses Inviting Crises By Not Using Social Media for Crisis Management
Over 50% of respondents in a recent poll still not using social media for management…
Organization Development
Culture Clash Means Crisis Management for Dunkin’ Donuts
Business as usual in one country can create a dangerous backlash in another The U.S.…
Organization Development
The Role of Social Media Customer Service in Crisis Management
Good customer service can prevent an incredible number of crises Having trouble getting some much-needed…