FDA’s Jerky Treat Crisis: Reputation Management Lessons
Failing to protect your constituents isn’t good for the reputation The FDA can’t figure out…
Jonathan & Erik Bernstein
Jonathan & Erik Bernstein’s posts
Crisis Management Warning: Burglars Use Social Media Too
Be careful what you share, not everyone watching is a friend We mostly discuss crisis…
Organization Development
Sephora’s Crisis Management for Celebutard Uproar
Consider public perception when you make marketing decisions We’re beginning to think that crisis management…
Organization Development
The Market Impact of Reputation Crises
Knowing the potential impact of negative events can help you properly prepare for crisis management…
Organization Development
Social Media Crisis Management: Know Your Demographics
Social Media Crisis Management: Understand Your Market “Know thy audience.” It’s one of the core…
Organization Development
Maryland Attorney General Caught at Wild Teen Party
Not practicing what you preach is likely to leave you needing crisis management Maryland Attorney…
Organization Development
BIMBO of the Year 2013
Repeating the terms you’re seeking to avoid is a massive crisis management mistake Merrie Spaeth’s…
Organization Development
Social Media Darwinism Celebrated by New Award Program
[Editor’s note: Today we introduce The Weiner Awards, our way to have a bit of…
Organization Development
Social Media and the Conversation Prism
Anything that assists in staying on top of this incredibly fast-moving medium is an asset…
Organization Development
Don We Now Our…Fun Apparel? – Hallmark’s Crisis Management Mess
The retailer needs Hallmark’s crisis management after changing classic song lyrics for the 2013 Keepsake…
Organization Development
White House Cans Security Official Over Anonymous Twitter Account
“Anonymous” Twitter Accounts are not so anonymous anymore Think using that “anonymous” social media account…
Organization Development
Do’s and Don’ts of Online Reputation Management
Protecting your reputation should be a prime crisis management concern We’ve been discussing the impact…
Organization Development
Mayhem Tries to Take Down Twitter
Did Allstate really try to crash its own Twitter account? Typically, having one of your…
Organization Development
Princeton Conquers Meningitis in Crisis Management
Princeton Clears Crisis Management Hurdle in Meningitis Outbreak University shows how fast you can find…
Organization Development
Rob Ford’s Downfall: Failed Crisis Management
Rob Ford: The Cost of Failed Crisis Management Once in a great while, someone is…
Organization Development
Buffer’s Crisis Management Clinic Post-Hack
Buffer’s Proactive Crisis Management Post-Hack Buffer, the popular social media sharing service beloved by power…