Customer Service Training: Preventing Disasters & Accountability
Customer Service Training: Disaster Prevention & Accountability We all know the Transportation Security Administration (TSA)…
Jack Shaw
Jack Shaw’s posts
Training Using Life Simulations
I recently had the pleasure of reviewing Naomi Karten‘s book on Presentation Skills for Technical…
Training & Development
Training Sessions and Seminars: Who Should Do Most of the Talking?
The Ongoing Debate Between Subject Matter Experts and Communicators To most who have read other…
Training & Development
Icebreakers – The Who, What, When and When Not to Do Them
Personally, I have never liked icebreakers. Just ask anyone you know who doesn’t like them…
Leadership Skills
Training to Read Minds
If we only knew what others were thinking, it would make our job so much…
Training & Development
What’s the Difference Between Training and Teaching?
My last two blogs focused on “acting” and “speaking,” and how those areas affected trainers.…
Training & Development
If I Am An Actor, Why Am I Here?
“I y’am what I y’am, what I y’am.” Now, I am an actor, a speaker,…
Training & Development
Acting in Business Training: Unleash Your Potential
Unleash Your Potential: Acting in Business Training This all began as a comment to my…
Improving Yourself
“Dress Right! Dress!” for Successful Training
Submitted by Guest Writer, Antonio Centeno President, A Tailored Suit The Effect of Clothing on…
Training & Development
Don’t Assume in Training Workshops
Do prepare your speakers with all the information you can about the conference, including theme,…
Training & Development
Training World Class Customer Service
Submitted by Guest Writer Rosanne D’Ausilio, PhD Consultant, Master Trainer, Customer Service Expert, Coach &…
Customer Relationship Management
Success Strategies: Investing in Coaches and Programs
The quick answer is easy. No one can ensure your success. Success as a speaker,…
Training & Development
Training and Optimism: Thriving in Tough Times
Thriving in Difficult Times In Training and Optimism We say our people are our greatest…
Improving Yourself
The Risks of E- Training and Computer-Based Learning
It may be a bit old fashioned that the view that face-to-face training is more…
Training & Development
Passionate Communication: Key to Effective Training
Passionate Interaction: Key to Effective Training As a way of introducing myself to the Training…