Get it right, or the world will hear When passengers aboard a Middle East Airlines flight discovered that not only did their plane have no air conditioning in the scorching heat, but was also full of broken tables, malfunctioning entertainment systems, and safety booklets stuck together with chewing gum, the logical first step was to …

I am always talking about bringing in training from the outside, not just a vendor but from another occupation or profession. As most of you may know I have a theatre background as well as one in training and psychology. My latest brainstorm in the area of theatre is to develop a community theatre based …

Do you every feel you’re spinning your wheels? Is there so much to do that when one project gets done there’s at least 10 more waiting for your attention? In coaching supervisors and managers on work productivity, I advocate a doing a priority audit. That means taking time to assess a project, which can be …

[Editors’ Note: We’re pleased to bring you this guest blog post by Bernstein Crisis Management contractor Chris Syme, excerpted from her new book.] Keep your ear to the ground, and catch crises early One of the best ways to avert a listening for a crisis is to see one coming and be proactive. Savvy crisis …

Soon after arriving at the beautiful Johnson Lake Home (our retreat center) on Lake George in the northern woods of Minnesota, I felt drawn to go down to the lake. The stillness of the lake was breath-taking along with the reflection of the clouds and trees in the water. We were in awe that the …

One of the world’s foremost marketers is John Kremer. An Internet authority and award-winning author he understands, and consistently implements, cutting-edge strategies.

Do you have an exceptional performer on your team — a person who stands head and shoulders above everyone else? If you do, it can be a wonderful gift for a manager to have an employee whom you can count on to get the right results; who thinks about what else needs to be done …

History of Organization Development: A Timeline of Who Did What and When Part 3 of 6 (Guest post from John Scherer, Co-Director of Scherer Leadership International, with Billie Alban, President of Alban & Williams, Ltd. This is the third blog post in a six-part series about the history of OD.) Introduction to this Blog Series …

Kate is a director on the board of a large national not-for-profit company. The board is comprised of well-intentioned and conscientious professionals who bring diverse viewpoints and bountiful energy to their board discussions. None of them are qualified in governance or have experience on other boards but all take their responsibilities seriously and strive to …

In the 7 Keys to CFC Success, Key #3 is “Use all 12 months of the Year.” By the time you get to the actual CFC solicitation period in the fall, you’ll need to have already planted the seeds of awareness in the minds of your current and potential new donors. Communication and marketing professionals …