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Best Ways to Handle Difficult Employees

[Editor’s note: We all know that one person in the office who, despite being solid at their job, is a constant problem in the office. Left unchecked, these types of personalities can cause drops in productivity or even draw negative attention from stakeholders by doing things like agitating coworkers, creating stirs among customers, and generally …

Execs Speak on Crisis Management and Crisis Leadership

Deloitte asked more than 2,000 C-suite executives, managers, analysts, and crisis pros from the US and abroad four questions: What type of crisis is your organization least prepared for? In a crisis, who in your organization would lead the response? During a crisis, what do you believe would be your organization’s biggest gap? When did …

[Guest Post] Crisis or disaster? IT has helped blur the language

[Editor’s note: Many thanks to frequent contributor Tony Jaques for allowing us to use this article, originally published in his Issue}Outcomes newsletter. Tony often covers news out of Australia and the surrounding regions which lets us take a look at great crisis management case studies we may not have seen otherwise.] Crisis or disaster? It …

A Technical Writer Is Different From Other Writers

‘Why?’ The role of Technical Writers possesses a lot of technical knowledge such as in software and data skills, including investigating, researching, and being a middleman between the target audience, management, technical personnel (I.e., programmers, engineers), and others. Being a Technical Writer means being able to gather, communicate, and translate essential and necessary technical information …

The Impact of Disconnected Conversations in Consulting

Here’s an Example of a Disconnected Conversation A couple of weeks ago, a friend of mine and I were talking about a particular consulting project. We just weren’t connecting in our conversation somehow — I kept repeating my points and he kept repeating his. It felt like we were disagreeing somehow, but neither of us …

Consulting Challenges for Small Organizations: Part 2

See Challenges in Consulting to Small Organizations – Part 1 . 5. The organizations are often too small to justify or pay for expensive outside advice. Even when struggling with recurring issues, many small organizations hesitate to spend money on what is seen as diverting valuable dollars from sales and services. So when they do …

Policy back-flip or ‘responding to stakeholders’?

Superannuation and dog racing provide examples for this guest post [Editor’s note: Many thanks to frequent contributor Tony Jaques for allowing us to use this article, originally published in his Issue}Outcomes newsletter. Tony often covers news out of Australia and the surrounding regions which lets us take a look at great crisis management case studies …

What’s in Your Emergency Kit?

Take the time to put together this potentially life-saving stash An emergency kit can save your life, or that of a family member, friend, neighbor, co-worker…you get the idea. They’re easy to make and can be stored in the places you frequent – one for home and one in your vehicle can cover most people. …

Development: A Skill, Not a Buzzword

A few years ago I asked: “Does your nonprofit have a Director of Development who Isn’t?” Since then, I’ve encountered organizations with “Philanthropy Coordinators,” “Fund Directors,” “Donor Managers,” and people with equally unimpressive titles – people who didn’t know the definition of “Development.” So many nonprofits are hiring people for all-or-part of their fundraising/development operations …