Tips To Help You Prevent An Avoidable Workplace Crisis “Ninety-five percent of the crises to which I’ve responded could have been completely prevented, or greatly reduced.” — Jonathan Bernstein How prepared are you for a potential crisis in your operation? Could the crisis have been avoided if you were more in tune with the perceptions …

[While this guest post from tech expert Josh Wardini isn’t exactly about crisis management, cyber security risks stopping you in your tracks will quickly lead to a crisis situation!] Cyber security is a crucial practice in today’s top companies. It is essentially the practice of protecting a network, a single or a series of devices …

Is There a Loose Cannon on Your Deck? By Jonathan Bernstein & Anthony Moore Loose cannon referred to an actual weapon before it entered the language as a metaphor. In the days before ships were equipped with fixed-turret guns, muzzle-loading cannons were mounted on wheels and rolled back and forth between gunports. A gun not …

[Editor’s note: This guest post from Brooke Cade takes an interesting angle, investigating how having a strong crisis management plan actually serves to help improve employee morale – yet another benefit of planning in advance! After all, employees with high morale are more productive, more engaged, and better able to assist the organization in the …

Crises can be divided into three categories: 1. Creeping Crises – foreshadowed by a series of events that decision makers don’t view as part of a pattern. 2. Slow-Burn Crises – some advance warning, before the situation has caused any actual damage. 3. Sudden Crises – damage has already occurred and will get worse the …

Editor’s note: Thank you to Kamy Anderson for sharing this post about the importance of regularly reviewing your business continuity plan. A business continuity plan is a must-have in today’s ever-changing and volatile market. A carefully and strategically devised business continuity plan has one sole purpose – to ensure your company’s continued existence, even after …

Crisis prevention saves lives, saves money, and saves reputation. Yet the majority of organizations neglect it until a major crisis hits. It shouldn’t take a dose of pain to spur you into action. In this popular article, Bernstein Crisis Management president Jonathan Bernstein lays out The 10 Steps of Crisis Prevention that can get you started …

A Technical Writer needs to create a Knowledge Community. How and why we need a Knowledge Community you ask? Being a Technical Writer can be difficult when trying to obtain knowledge. Whom do you consider for contacting, where do you look. How do you decide if you should gather knowledge verbally face-to-face or in meetings, …

[Editor’s note: We all know that one person in the office who, despite being solid at their job, is a constant problem in the office. Left unchecked, these types of personalities can cause drops in productivity or even draw negative attention from stakeholders by doing things like agitating coworkers, creating stirs among customers, and generally …

Deloitte asked more than 2,000 C-suite executives, managers, analysts, and crisis pros from the US and abroad four questions: What type of crisis is your organization least prepared for? In a crisis, who in your organization would lead the response? During a crisis, what do you believe would be your organization’s biggest gap? When did …