“No one felt safe from anyone anymore. Many more millions died as brother turned against brother in the War Against Terror, and countries turned within, no longer wanting anything to do with the rest of the world; their world was enough. Then the terrorists exacted their revenge and used the Internet, the one link some …

If you are going to proclaim that you care, then you should truly demonstrate it. If you proclaim you care about showing customers love, then you’d bloody well better act like it. More damage is caused by not walking the talk. “Your Call is Very Important To Us”… Is it really? I have spent the …

It has been the interruptions of everyday life which have most revealed the divine mystery of which I am a part, all these interruptions presented themselves as opportunities to go beyond the normal patterns of daily life and find deeper connections than the previous safety of my physical, emotional and spiritual well being. – Henri …

I read. I read a lot. I read a lot of books, blogs, magazines, whitepapers, and articles on a variety of topics related to HR, talent management, training and development, metrics, leadership, and management (I am sure there a few more I missed). I have read a million buzz words in the past several years and hundreds of works that discuss why HR will never have a seat at the table. In fact, I have written a few of these works myself. Recently, I keep reading and hearing a phase (you know all those free webinars which are really just audio white papers that allow for a few minutes of questions at the end) over and over.

I said in my last article I would give you a few training definitions. Well, as you know, the internet is full of definitions. Below are some that best fit our purposes. I wish I could take credit for them but I can’t. Meanwhile, I think the definitions are simply put and easy to understand. …

At first blush, venture capital sounds appealing. In theory, they can provide us with that hunk of cash we need to launch our great idea, and then when we succeed they can make a decent return while we make a big difference in the world. We just need a business plan to show them how …

Many, many issues should be carefully considered when exploring the best social media policies for your unique organization, its culture and goals.

Often our most challenging times at work are dealing with people who push our hot buttons in some way. Perhaps we experience them as being uncooperative, unsupportive, intimidating, or outright vindictive. While I can understand you would want to run from these people as fast as you can, I encourage you to stop in your …

There are many reasons why good employees quit and go to another company, perhaps even your competitor. Good people don’t leave good companies, they leave poor managers. Here are seven managerial practices that drive good people away. Are they prevalent in your organization? Managers demand that one person do the jobs of two or more …

Don’t make these common mistakes Many companies, having delayed their entry into the Twitterverse, are rushing to join the party. The problem here is the old adage “haste makes waste.” To help prevent your feed from becoming a no-fly zone, check out these tips on how not to use Twitter from the B2C blog of …