Documentation is a form of communication that allows us to share knowledge across all levels of an organizations structure, is readily available at all times, and is an essential part of a company’s best practice and improvement process. For example, through documentation, companies, employees, and clients are kept informed of business requirements for new or …

“I’ve fallen into this trap too many times. In my mind, I tell myself if I’m busy, I’m adding value. The reality is that we can be busy with the wrong things. And, if we don’t discipline our lives, we’ll find ourselves investing a lot of our time with little impact.” Some leaders have this …

If you answered no, you’re fooling yourself. Even those in the most benign of industries are bound to encounter situations where their reputation is in danger. Let your reputation get hurt and you’ll soon see the bottom line follow. One of the best ways to prevent this is by doing regular vulnerability audits, a multi-disciplinary …

Are Your Cave Drawings Distracting Your Audience? It is an abuse of a less serious nature, but important in the world of training and development, and of course, public speaking in general. I thought I’d dwell on a Cave Man basic of training a little. Using visual aids. My cave drawings were distracting my audience. …

Last week I had the opportunity to hear Thomas Lockwood speak about design thinking at the ODN Conference in Baltimore. His ideas support those of others writing on this topic as well as Cairn Consulting’s Situational Thinking. To start let me reinforce his comment that design thinking is not the same as “design,” the former …

Hoping that, between last Tuesday and today, you haven’t used the four illustrations of bad fundraising techniques, we continue with the theme/intent of this three-part posting. Once in a while, the response to the cold Letter, the cold Call, the Invitation (out of the blue) or the Visit (not preceded by the appropriate education and …

It was an amazing experience. Perhaps, “amazing” isn’t the right word, but it was an experience I will never forget. Nor should you if you ever decide to speak or lecture on a cruise ship. Sounds like great fun to anyone who likes cruising and enjoys talking to groups. Even though I am an experienced …

Last November in honor of Thanksgiving, I discussed the need to practice gratitude in a post. Studies on gratitude show that people who practice it have lower levels of stress hormones in their blood, are in better physical health, sleep more and are happier (The Positivity Company). And while these benefits of gratitude affect the practitioner of gratitude(sometimes referred to as one having a gratitude attitude) they also have an impact on the receiver of the practice. As mentioned in my post last year, it creates a win-win. In HR we are often looking for the win-win and we spend hours trying to figure out ways in which to create it and build it into our cultures.

Preparation Pays Are you ready for a crisis? You may think you’ve got your bases covered, but unless you’re running regular crisis simulations and training sessions, I’d be willing to bet that there are serious gaps in your planning. This weakness is a common one, as Jonathan Bernstein pointed out in a recent interview for …

Some of our lives are meant to be a living example of spirituality. Some of us are meant to witness other people’s lives as a living spiritual example and learn from that. Either way, it takes an open heart and eyes to see how different people’s lives can impact ours. I struggled finding a V …