A perspective on Microsoft’s engaging retail experience.

When an organization has the function of deploying multiple initiatives, the question arises: should these be managed as projects? Or should program management enter the picture? If there is an obvious way in which the projects are related, we may opt for program management straightaway. For example: if our organization deploys a few projects per …

There are career centers and networking groups all over advising us to perfect our elevator speech. Armed with this advice, many get busy writing and practicing (well, maybe practicing) their 30 or 45 or 60 second commercial. Once the speech is perfected off you go to your networking event, conference or career fair ready to make connections.

Automaker continues its crisis management mishaps Yes, Toyota really is in the process of yet another major recall. Although it looks like the company may be learning from previous crisis management (no injuries or accidents related to this one), the fact that it’s recalling hundreds of thousands of cars every few months constantly threatens to …

The great thing about cars is that we know when we are getting low in fuel. We can just look at the gas tank to see how close to empty we are. Then we know that it’s time to stop at the gas station and fill up. Wouldn’t this be great if we could do …

A while ago I wrote an article about “reading minds” for this blog site. Now, of course, you and I know, we can’t really read minds, but we can be observant and notice when someone needs assistance–that would especially be true of the hospitality or travel vacation businesses where customer service most definitely is its …

Strong proposals depend on good data, and using good graphics in your grant proposals is an effective way to get your data to stand out and be remembered by reviewers. Make your Data Stand Out According to Mike Parkinson and Colleen Jolly (referenced in my last posting), there are five steps you should take to …

When it’s OK to laugh, and when it’s not When Richard Neill posted a sarcastic comment on the Facebook page of Euro female care company Bodyform lambasting their “lies” about a woman’s time of the month, he probably expected to link it to a couple friends and have a good laugh. However, much as with …

If you’re struggling with your workload or with a particular task, it can be difficult to ask your boss or your colleagues for help. If you admit that you can’t handle everything, will they think that you’re not capable? After all, you should be able to do your work on your own, right? Asking for …

Functional Specifications (based on the Requirement Specifications) describe how something works; what the user will see, what the application will offer, what the finished product will present. The Functional Specifications are written for the manager/supervisor, describing how the application works based on the Requirements document. The Functional Specifications (usually created after the Technical Specifications) can …