I have just been promoted to a supervisor in a call center and I’m responsible for hiring. What are the best questions to ask when interviewing call center workers? A great deal depends upon whether these people will be taking orders (incoming and therefore the emphasis is on the applicant’s customer service skills) or truly …

Do you find yourself tongue tied or feeling awkward in “small talk” situations like networking events, cocktail hours or meeting where you know no one? Most of us do – even extroverts like me. So don’t despair! Here are a few ninja skills to help you get over the “I don’t know what to say …

I work for a non-profit membership society as an advertising and marketing manager, a position that falls under the umbrella of the development office. I am responsible for advertising in our member publications and on our website, and for selling sponsorships to local and national corporations. I am having a difficult time separating out the …

The predictions are in. Josh Bersin, Principal and Founder Bersin by Deloitte, Deloitte Consulting LLP has published Predictions for 2013: Corporate Talent, Leadership and HR-Nexus of Global Forces Drives New Models for Talent. You can view the entire report here.

Editor’s note: The following case study was submitted to us by Crisis Manager reader Antoni Lee, managing director of Australian communications firm Rhetorica. As Mr. Lee told us, “While the incidents themselves may now seem minor to some, the reputation and business damage is ongoing and significant.” Orica Takes Medicine the Hard Way It is …

How do you manage your documents to provide consistent and accurate communication? Depending on your organization, how do you control documents in your Technical Communications or Technical Writing Department if some groups or branches have different procedures for writing, gathering data, maintaining, verifying, or even for getting feedback? This can occur in an organization that …

The outstanding boss is more than a good manager; she’s a good leader. Pay attention to these 10 tips and be the boss everyone wants to work for. 1. Have a vision. Before you can lead your people, you’ll need something to lead them to. Where are you going? How will you get there? How …

Welcome to 2013! It’s not only a new year, it is a new age. Although the Mayans started it, I think it is only fitting that the rest of us join in. In business, I declare that we are entering the age of Intersectionalism! No longer will one discipline or idea have the scope to …

Carla, a system analyst, has just been hired after months of job search. She ‘s highly motivated to succeed because her last position did not work out as she had hoped, particularly with her boss. She requested career coaching to help her start out right foot. Here are 5 questions I suggested to help her …

I was asked if one 501(c)(3) non-profit can give money to another 501(c)(3) charity. With the usual, and necessary, caveat of, “I am not attorney, nor am I giving legal advice,” I responded that, “Yes, when the transaction advances the donor non-profit’s charitable mission, a non-profit can donate money (and other resources) to another non-profit.” …