My response to an email from an Executive Director…. You indicated that it is your “goal to eventually turn over all operations to [your VP] and assume a position as Board Chair … [so] that [you] might be able to continue to form the basic direction of the intended purpose of the organization.” Non-profit organizations …

Website Demo Realistic expectations. Is it the same for finding the right business coach as it is for any other kind of coach? Only if you want one that will work. I just came from the world of a voice over (VO) coaching professional group on LinkedIn. The social network for professionals seem to give …

As a manager, you know it’s important to recognize contributions individual team members make toward the success of the team. However, many times in our efforts to recognize and reward successes, we may overlook “behind the scene” contributions which were necessary to achieve that success. Consider this: As Joe was watching Diane receive her achievement …

How to Escape the Evaluation Report Writing Slump We have all fallen into a writing slump at one point or another. Though evaluation report writing does not involve the same kind of creativity as writing a novel, report writers can experience the same type of writer’s block. Here are 10 tips from my experience and …

In my first book, Path for Greatness: Work as Spiritual Service, I provide a framework to share your gifts in loving service. When you align your gifts, passion, and purpose, the glory and radiance of who you are shines through. Here’s a wonderful video of a young man who did just that. Michael had the …

Business as usual in one country can create a dangerous backlash in another The U.S. headquarters of Dunkin’ Donuts has apologized for a Thai campaign that depicted a woman in blackface makeup after it raised a ruckus here in the US. While a campaign like this seems to be an obvious no-no, the Thai Dunkin …

During a board meeting, many years ago, an influential and highly respected trustee declared, “What we need is more endowment. We ought to have a $20 million endowment campaign.” Being a trustee of influence and affluence, all heads nodded in agreement with him. Hearing that declaration made with no justification, and no warning, I was …

Jed Emerson is a leader in social capital, with good ideas and clear thinking on this important topic for many social ventures. Here are some highlights from a recent interview:

Good customer service can prevent an incredible number of crises Having trouble getting some much-needed assistance with a product or service is a struggle familiar to just about everyone. Automated phone systems seem designed to trap callers in an infinite loop, and in-store staff is often as clueless as your average shopper when it comes …

A recent encounter got me thinking about inter-generational interactions and communication in the workplace. As a volunteer usher at a performing arts organization, I was given the wrong sign in sheet by young millennial who was chatting away with another staff member. Later, it was brought to my attention, by the same person, who said …