[Editor’s note: The following is a guest post from Justin Belmont, founder of Prose Media. With so many customers flocking to social media to have their problems resolved, it’s absolutely critical that you’re prepared to meet them there.] Are you missing out on opportunities to stop crises before they start on social media? Maybe you’ve …
Professional Development/
Organization Development
Frequently Asked Questions About Peer Coaching Groups
Peer Coaching Groups: Your FAQs Answered We assume that you have already read the information on the page Start a Virtual Support Group to Help With Stresses of COVID-19. The information on that page would answer all of the typical questions about planning and operating a support group. However, the following questions still tend to …
One measure that impact investing is gaining more traction is the growing collection of books written about that topic. Most of them focus on international investing, but now there are some that address domestic programs as well. My favorite book on this topic is Impact Investing: Transforming How We Make Money While Making A Difference, …
Chris Christie caught in another bridge-related tangle Fool me once, shame on you; fool me twice, shame on me. That’s precisely the attitude held by many after revelations that New Jersey Governor Chris Christie was (allegedly) part of not only the now-infamous “Bridgegate” closures, but also some less-than-honest dealings regarding the Pulaski Skyway, a bridge …
If you’re not using social media for customer service, you’re asking for crises Without a doubt, upset customers are one of the leading, and most preventable, causes of crisis. While social media should be enabling organizations large and small to communicate on a personal level with the people who hand them their hard-earned money, too …
Dr. Oz finds reputation risk at the end of yellow brick road paved by bogus claims “Dr.Oz”, the celebrity doctor frequently seen on TV shouting about how this or that is a “miracle” treatment for what ails you, is learning the hard way that product bad endorsements are likely to land you in the hot …
Not taking yourself too seriously is a boon to reputation The Onion is well known for being utterly satirical, yet many organizations who find themselves the focus of a joke are unable to see it as anything but a threat. Earlier this month the American Red Cross was the target of an Onion article titled, …
Memorable Crisis Management Quotes: Meeting Expectations Words of wisdom on keeping everyone happy! One of our fondest sayings here at Bernstein Crisis Management is, “Reputation is your most valuable asset”. Of course, it’s also your most vulnerable asset, constantly at risk of damage from countless angles. What exactly decides your reputation? Well, besides the obvious, …
