Connecting with your audience requires using the right tools for communication Knowing how your audience is communicating and what tools they’re using is critical to crisis communications, making this infographic from the European Commission a must-see. ——————————- For more resources, see the Free Management Library topic: Crisis Management ——————————- [Jonathan Bernstein is president of Bernstein …
Professional Development/
Organization Development
Frequently Asked Questions About Peer Coaching Groups
Peer Coaching Groups: Your FAQs Answered We assume that you have already read the information on the page Start a Virtual Support Group to Help With Stresses of COVID-19. The information on that page would answer all of the typical questions about planning and operating a support group. However, the following questions still tend to …
Playing ostrich is not a reputation management strategy Seeing the mistakes of their peers in nationwide headlines has many scared to engage in public Internet use at all. Problem is, avoiding that altogether is just another way to create issues for yourself. Ahh, we can hear you now…“But if I don’t create social media profiles …
Even “private” and “temporary” messages can come back to haunt you Everyone knows Snapchat images are supposed to vanish after a set time period, but since the app’s release, many have found out (through painful experience) that isn’t always the case. Well, you can add newly appointed Royal Bank of Scotland chairman Rory Cullinan to …
Daily Show’s New Host Learns Crisis Management Lessons Comedian Trevor Noah has some massive shoes to fill as Jon Stewart’s replacement on The Daily Show. Noah was bound to face criticism purely because Stewart was so beloved, but thanks to the Internet and social media in particular he’s being taken to task for his past …
Behaving as if you could be caught on tape at any moment is just good crisis management You are ALWAYS on camera. Cornell University’s assistant dean for students found this out the hard way after becoming the latest figure to have shocking behavior exposed via YouTube. An undercover reporter for Project Veritas, which operates under …
A reputation as trustworthy is a must for any organization Edelman’s Trust Barometer is an annual report that seeks to measure trust in business and government. It analyzes both hard data and sentiment in a number of categories, and the results help guide the decision-making and priorities of intelligent organizations the world over. This year’s …
NBC chief medical correspondent learns a hard lesson Practicing what you preach is vital to crisis management. Now former NBC chief medical correspondent Dr. Nancy Snyderman learned that lesson the hard way after breaking a (semi) voluntary quarantine imposed as a result of a crew member falling ill with Ebola while filming in Liberia. Although the …
