Attributes that will help land your story in front of social media users One of the primary goals of crisis communications is to get your side of the story out there. Not just anywhere, though. What you’re aiming for is to put it straight in front of specific target audiences. Today that often means getting …
Professional Development/
Organization Development
Frequently Asked Questions About Peer Coaching Groups
Peer Coaching Groups: Your FAQs Answered We assume that you have already read the information on the page Start a Virtual Support Group to Help With Stresses of COVID-19. The information on that page would answer all of the typical questions about planning and operating a support group. However, the following questions still tend to …
Keep clashes from creating lasting damage Conflict will occur. It’s a natural part of human interactions, and the extra factors just about any business throws in the mix means you can never completely avoid it. That said, conflict doesn’t have to result in damage. In fact, handled properly it is entirely possible to have both …
A bad decision made more damaging by poor crisis management Bic has long been criticized for its line of pens marketed toward women, called “Miss Bic” and Bic for Her”, but an ad the pen manufacturer created for South Africa’s Women’s Day pushed the disgust beyond sideline conversation and into the mainstream. Words really can’t …
You can never know too much when it comes to keeping your reputation secure Taking good care of your online reputation is a must no matter where your focus lies. And, with information like that contained in the ReputationRepair.org infographic below found all around the web, there’s no excuse for you not to be doing …
Meltwater Metrics for Reputation Management Meltwater Metrics is a comprehensive tool designed to help businesses and organizations manage their online reputation effectively. The tool uses advanced analytics and data mining techniques to monitor online conversations, identify emerging trends, and assess sentiment towards the organization or brand. By providing real-time insights into what customers, stakeholders, and …
Top tips for avoiding problems from industry pros Food safety issues are one of the most common cause of crisis for a huge number of organizations up and down the supply chain. From the folks who make the machinery to those who prepare and serve the end product, the effect of contamination (or even the …
Bad customer service inevitably leads to reputation damage Treating your customers poorly isn’t something that can be swept under the rug anymore. Besides being called out on review sites, in blogs, and across social media, you’ll also wind up on lists created by organizations like 24/7 Wall Street, which uses survey data to assemble what …
