Challenges Ahead: Navigating Crisis Preparedness and Response The Crisis Preparedness and Response for almost 40 years of crisis management experience have seen America more prone to erupt in new crises than right now. No one likes to look at hard truths, yet part of our job as crisis management professionals, and that of those in …
Professional Development/
Organization Development
Frequently Asked Questions About Peer Coaching Groups
Peer Coaching Groups: Your FAQs Answered We assume that you have already read the information on the page Start a Virtual Support Group to Help With Stresses of COVID-19. The information on that page would answer all of the typical questions about planning and operating a support group. However, the following questions still tend to …
Making a Cyber Breach Crisis Management Plan These days, protecting your organization from cybercrime is just as, and possibly even more important than securing your physical facility. Cybersecurity is always evolving and you need to keep up with best practices to help prevent data breaches that could compromise your company’s reputation. With that said, it’s …
Audi’s ‘Insensitive Ads’: Questioning Interpretations Steer clear of this increasingly common marketing fail Before we get into it here, I want you to take a look at the image above, -which features a young girl snacking on a banana and leaning against a car – and consider the fact that it just resulted in Audi …
[Editor’s note: Especially as the world looks towards recovery from the impact of coronavirus, we felt readers would find this guest post from UK crisis communications consultant Amanda Coleman particularly useful.] Communicating through crisis to recovery Moving from crisis to recovery is not as simple as it may sound if it is to be done …
It’s not too late to get serious about coronavirus crisis management So you didn’t have a pandemic plan, or what you thought was a pandemic plan turned out to be more of a ‘serious-but-quick outbreak’ plan rather than something addressing the lengthy battle that the fight against COVID-19 has turned out to be. And of …
Let’s face it, we’re all a little worried. While pandemics aren’t new, the rapid spread and global impact of the COVID-19 coronavirus has already changed the way we live and work before it’s even peaked. Adding to the worry in this type of situation are the many, many factors that are out of our control, …
Southwest Airlines: Lessons in COVID-19 Crisis Communications Right now our Bernstein Crisis Management team is working with clients across the country to anticipate, prepare for, and respond to COVID-19 concerns impacting both operations and customer trust. One of the most widespread fears is that of using public transportation, particularly air travel, which is why we …
