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Clear communication is key to strong crisis management
Checking for major hurdles to clear internal communications is part of our vulnerability audit process for good reason. If messaging is lost in the shuffle, if employees don’t feel they can pass on bad news, or if the right info isn’t getting to the right people in a timely fashion then you’re risking crisis.
The team at Melcrum posed the question, “What’s the current ‘state-of-play’ when it comes to the digital workplace and internal communications?”, and here’s what they found:
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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, and author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is vice president for the firm, and also editor of its newsletter, Crisis Manager]
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