This is the first short educational video I’ve created on YouTube. I apparently spoke a bit too quickly and one word was omitted at the beginning, but otherwise I hope you find it to be an interesting introduction to this crisis management subject!
http://www.youtube.com/watch?v=aVar3MZbpaU
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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc. , an international crisis management consultancy, and author of Keeping the Wolves at Bay – Media Training.]