My Top 5 Customer Service Metrics
Let’s be clear: if you’re not measuring any part of your service delivery, you are…
Pat Crawley
Patrick is a financial expert with deep knowledge in trading, technical analysis, and market structure. His analytical skills and ability to simplify complex topics have made him a trusted advisor for firms looking to navigate the financial markets effectively. Recognized for his insightful reports and strategic market analysis, Patrick has earned high praise from industry professionals. He is also the host of a widely-followed podcast, where he delves into market trends, options trading, and value investing, providing actionable insights for investors and professionals alike.
Pat Crawley’s posts
Top 5 Tips for Project Management in 2010
From Guest Writer, Simon Buehring of PRINCE2 Already 2010 is upon us, and project managers…
Operations
Why Training and Team Building Don’t Fix Broken Boards
Too often, when Board members struggle with attendance, participation, or decision-making, they simplistically resort to…
Business Laws & Ethics
When Consultants Should Facilitate, Coach or Train
There are strong feelings that consulting, facilitating, coaching, and training are very different consultants’ roles.…
Consulting & Freelancing
How to Start Strategic Planning: Plan for a Plan – Part 4 of 5
In the previous post (Part 3), we covered questions 7-9 of the 15 questions to…
Business Planning
Customer Service Basics
The first question you should ask yourself…How do you measure customer satisfaction? If you are…
Customer Relationship Management
As a Consultant, What’s Your Blindside?
Watch the following situation occur in conversations among consultants. Many consultants place extreme value on…
Consulting & Freelancing
How to Start Strategic Planning: Plan for a Plan – Part 3
In the previous post (Part 2), we covered questions 4-6 of the 15 questions to…
Business Planning
10 Practices for Successful Board/CEO “Strategic Partnership” – Part 2 of 2
In the post, Part 1, we reviewed the first 5 practices. This post is a…
Business Laws & Ethics
What is Customer Service?
Welcome to the new Customer Service discussion: Servicing a customer is a part of every…
Customer Relationship Management
10 Practices for Successful Board/CEO “Strategic Partnership” – Part 1 of 2
This Part explains the first 5 practices. Part 2 describes the last 5 strategic partnership…
Business Laws & Ethics
How to Start Strategic Planning: Plan for a Plan II
In Part 1, we reviewed the first 3 of the 15 questions that should be…
Business Planning
10 Myths of Management and Organizational Consulting – Part 2
In Part 1, we reviewed myths 1-5. In this Part 2, we review myths 6-10…
Consulting & Freelancing
Welcome to the Customer Service blog!
I’m Barb Lyon and I’m the host of this blog. You can read more about…
Customer Relationship Management
How Many Members Should Be On a Board? Really?
(Much of this blog post was published in April of 2010. This post is republished…
Business Laws & Ethics
Starting Strategic Planning: Planning for a Plan I
In this post, we’ll discuss one of the most important phases in strategic planning –…