Yet another reminder of the need to include data breaches at your org and others’ in crisis management plans Japan Airlines has joined the data breach club, announcing that hackers had made away personal info belonging to several hundred thousand of its Frequent Flier club members. The Japan Times reports: Hackers may have stolen details …

Even easily avoidable crises don’t dodge themselves When we saw that Malaysia Airlines was holding a contest asking travelers which places were on their “bucket list”, our jaws just about dropped through the floor. Even in a company that’s proven to be insensitive to the feelings of stakeholders, this seemed an impossible mistake, yet here …

WHEN OPERATIONS DELIVERS WHAT MARKETING MEASSAGES CLAIM, COMPANIES WIN. Marketers need to stay in close contact with Customer Service and customers’ communications. It is the only true barometer of a company’s success with customers.

Acquiring a business credit card is crucial for small businesses, providing financial stability and security. Choosing the right card can be a game-changer for your business, offering substantial benefits and rewards. This guide aims to help you navigate the best credit cards for small businesses in January 2024, considering various factors such as annual fees, …

Every business, whether a small start-up or a large corporation, needs a guiding light, a beacon that illuminates its path forward. This guiding light is called a vision statement. But what is a vision statement exactly? And why is it so crucial for your business’s success? In this article, we’ll explore these questions and more. …

Navigating your way toward building a sound credit history can be daunting in finance, especially if you are new to credit or have a poor credit history. In such situations, starter credit cards with no deposit come to the rescue. These credit cards help you establish or rebuild your credit profile without a hefty deposit …

As a small business owner, controlling expenses and improving efficiency is vital for success. One such cost area, especially for businesses with a fleet of vehicles, is fuel consumption. Today’s good news is that companies can use innovative solutions like fuel cards to manage fuel expenses effectively. This comprehensive guide will delve into the best …

Sections of This Topic Include Spirituality in the Workplace – What is Spirituality at Work? Value of Spirituality in the Workplace Reasons for the Spirituality in the Workplace Movement Numerous Resources About Spirituality in the Workplace Spirituality Beyond the Workplace – Getting to What Matters Most Numerous Resources About Spirituality Beyond the Workplace Aspects of …

Much of the information on this topic is adapted from the book Field Guide to Leadership and Supervision in Business and Field Guide to Leadership and Supervision for Nonprofit Staff. Sections of This Topic Include What is Employee Engagement? Why is Employee Engagement So Important? How Can I Cultivate Stronger Employee Engagement? Also, consider Related …

Southwest Airlines: Lessons in COVID-19 Crisis Communications Right now our Bernstein Crisis Management team is working with clients across the country to anticipate, prepare for, and respond to COVID-19 concerns impacting both operations and customer trust. One of the most widespread fears is that of using public transportation, particularly air travel, which is why we …