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Quality Communication Skills: Take the Next Step For Excellence

The Next Step to Success Is Having Great Communication Skills How far have you come on this journey? Are you “there” yet? Sometimes it is hard to see our progress, especially when we are making small changes, changing habits, and fine-tuning our existing skills. Maybe it would be helpful for you to go back and …

About Project Quality

Most people involved in projects agree that it’s a good idea to monitor the quality of the project. Of course. Who could argue against it? Would anybody really oppose a job well done? The difficulty lies in how to measure project ‘quality’. On this topic, it is not so easy to agree. Quality Management, as …

Email Quality Matters: Mistakes Cost $40+

One of the advantages of online fundraising and marketing is that the data entry is outsourced to the donor. It’s also one of the disadvantages! When a donor writes a check and mails it to you, you have to pay someone (at your organization, or at a service bureau) to open the envelope, deposit the …

Six Critical Steps to Training High-Quality Customer Service…

…and that’s the easy part. Serving customers is what we all do. We know that. It’s just that sometimes our employees don’t seem to care about anything but their own little comfortable box they made for themselves. Now, the truth is that they may care; they just don’t know what to do to make it …

7 Important Principles of Total Quality Management

7 Vital Total Quality Management Principles Guest post from Quin Harris Total Quality Management (TQM) is an approach that organizations use to improve their internal processes and increase customer satisfaction. When it is properly implemented, this style of management can lead to decreased costs related to corrective or preventative maintenance, better overall performance, and an …

WANTED: Your Spirituality at Work

Greetings, After completing my A-Z blogs on Spirituality at Work, I would like to build on this example by highlighting examples of people living out their spirituality. I’ll be writing another A-Z blog series, this time highlighting case studies of how people live out their spirituality at work and home. For example, for the letter …

Welcome to the Quality Management System Blog!

Quality Management System Blog: Insights to Excellence I’m Brian Venge and I’m the host of this blog. You can read more about me next to my picture in the sidebar. This blog will be about various aspects of quality management and will focus especially on practical tips and tools, including posts from guest writers. You can …

Reasons for the spirituality in the workplace movement

There are many reasons that contribute to this movement around spirit in the workplace. Here are a few reasons I’ve found on why it began. Employees want more from their organizations and organizations demand more from their employees. With all the corporate downsizing and restructuring, employees who are left tend to work longer hours. As …