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In our digital age, it’s easy to hop on the internet and see how a company fares based on its reviews. This simple rating can send a customer to your site or run away in fear. Reputation management software makes it possible to track ratings and offer tools to boost your company’s status as well. …

[Editor’s note: This guest post, originally published on the Triad Strategies blog, looks at the impact of VW’s $14 billion U.S. owner compensation agreement, and what it may mean to the company if similar amends are to be expected overseas where nearly 20x the number of vehicles have been affected. Although VW’s annual revenue is …

Could false reviews be hurting your business? A new study is shedding light on the shady world of Yelp review fraud, a topic that’s coming up more and more frequently as the importance of online reputation works its way into mainstream thinking. Harvard Business School’s Michael Luca and Boston University School of Management’s Georgios Zervas …

Knowing the right steps to take is key to social media crisis management success Social media crisis management was uncharted territory a few short years ago, but the sheer number of crises popping up in the social sphere meant best practices were ironed out pretty quickly by those in the trenches. Given that just about …

No amount of crisis management will prevent the Food Network from giving Deen the boot for the personal reputation crisis she experienced. Paula Deen has enjoyed a long run as one of the most well-known celebrity chefs in the world, but a poorly-handled admission of racist views and actions has forced Food Network to drop …

Know thy audience, young crisis managers Social media crisis management can be confusing to navigate, especially if you’re not sure which stakeholder groups you’re dealing with. Although each comment obviously comes from an individual, there are discernible groups that you see emerge again and again to join in online debates and dramatics. In a post …

Quotes. Every speaker, teacher and trainer uses them so I thought I gather a few and place them here. It is interesting to note that some are subtle in meaning and some are not. Some will reach all of your audiences, some will not. Most importantly, I suggest to you that if the total meaning …

Today, a bad review or report on your products, services, or employees can easily snowball into an online PR disaster.

It takes a healthy mind to navigate crisis management Our brains do not operate well under stress. Have you had mundane experiences like this? It’s your turn in the hot seat during a board game, and that answer that should be so simple just won’t come to mind until time is up. Or how about …