It may get old, hearing the same thing over and over again, but it’s still worth starting a posting with a reminder that “Development” is about relationship building … with the intent that the relationships that are built will result in (financial) support for the nonprofit organization. Development Communications function in helping to build those …

Changes in communication methods means switching up crisis plans As communication methods evolve, so much the strategies and tactics that utilize them. And, so do the emerging threats that develop out of each new service, product, or procedure. Thus, it’s important that those tasked with crisis management are aware of, planning on, and preparing for …

Must-know info about the search giant Unless you’re a statistical anomaly you’re using Google on a daily basis. Whether it’s your homepage, built into your browser, or powering on-site search, Google is everywhere. Alongside (and facilitated) by Google’s rise has been the increase in the impact of online search results. It’s inarguable that positive search …

[Editor’s note: In this guest post, Don Martin, president of Don Martin Public Affairs, outlines the dangers that arise when legal and PR don’t work together, as well as the benefits to be reaped when they cooperate.] In most corporate situations or crises the inevitable question arises about which role is paramount — the legal …

Practice makes perfect Police forces the world over are embracing the importance of communication for crisis management, reputation management, and community building. Here’s one example, out of far-off Trinidad & Tobago, from a Guardian Media article: Senior officials of the Police Service embarked on an intensive three-day training workshop yesterday on how to communicate better …

This blog will be about various aspects of business communications, and will focus especially on practical tips and tools, including posts from guest writers. You can learn more about this blog by clicking on the About link just under the header. Before using the blog, please take a few minutes now to read about the …

Communication is important in a crisis, but say the wrong thing and it can quickly backfire Foxconn, the Taiwan-based manufacturer of devices for Dell, Apple, and several other high-end electronics companies, has been facing criticism and protests following the ninth worker suicide at its southern Chinese factory. The company has been failing spectacularly at crisis …

They had been together for more than 12 years. Clients loved their work. Everybody on the 30+-person staff toiled really hard every day. Even though there were a couple of annual parties to spread goodwill and share the love, something was missing…..Validation. If the above scenario sounds like your workplace, take heed. The above company …

Does your company have a crisis communications plan? Regardless of size, every organization should have one for many reasons. First, you owe it to your constituents whether they are stakeholders or users of the service you provide or the wiki you sell. Second, the public at large — and most definitely the news media — …

Crisis: an unstable or crucial time or state of affairs whose outcome will make a decisive difference for better or worse (Webster’s New Collegiate). How many public relations spokespersons does your company have? The correct answer is, “as many employees as we have.” Sure, any organization can and should have a policy whereby only certain …