DON’T make the media your primary means of communicating on pending or current litigation in progress. Journalists are not a reliable means of ensuring that your key audiences receive your messages, nor is it a reporter’s job to make sure everything you think is important gets to the right people. DO communicate directly with your …

With 15 years in public relations, occasionally it helps to stop and ask, “Why did I get into this profession?” Before answering that, a bit of pre-PR background. I was on the other side of the desk in the world of journalism before making a career change. Specifically, pop culture — music, comedy, the occasional …

I live in the Kansas Flint Hills. It’s ranch land, no more than 4 people per square mile. (No surprise, then, that I do most of my coaching by telephone.) But we are a community. And we have no shortage of issues requiring leadership. Leadership is not the same as Authority. As we blog about …

A common misconception with employees and managers is that of the “paper trail.” It is believed that in order to make a termination decision, a manager must create this “paper trail” of documentations until they have enough evidence to satisfy the Human Resource (HR) Department. Unfortunately, this very notion typically brings great frustration to everyone …

Throughout the whole of my career, I have come across a few great project managers. These are people who actually deliver a project, which is very much a success, and broadly gets delivered within the key mainstream delivery targets. But, the key question in my mind is why are they great project managers? What makes …

We’re Tom Vaughton and Dan Collins from team performance experts Fresh Tracks, who run team building events, team development programmes and staff conferences, and we’re the co-hosts of this blog. You can read more about us next to our pictures in the sidebar. This blog will be about various aspects of team performance, team building …

Welcome to Crisis Management in the 21st Century and to Internet: The Ultimate Medium. A cross between tabloid journalism and a gladiator competition, between Pollyanna and Pandora, where minds meet and merge, clash and clamor, and where you can get more of anything you want than was EVER available at Alice’s Restaurant. The Internet has …

In my travels around the country providing workshops on the topic of working spiritually, I’ve found consistently that people are looking for ways to have their work make a difference and to feel energized in a richer way in their work. I want to explore here a few ways that you might examine spirituality in …

Welcome to the new Customer Service discussion: Servicing a customer is a part of every purchase and interaction with internal and external contacts. It can last a few seconds up to hours. So if we all do it and experience it everyday in almost everything we do, why isn’t good customer service the norm? We …

This Part explains the first 5 practices. Part 2 describes the last 5 strategic partnership practices. Recent and very public “white collar,” stock-fraud crimes have brought much public attention to how governance is supposed to work, but too often doesn’t. The Sarbanes Oxley Act is one example of new regulations intended to strengthen the transparency …