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It's generally accepted that team based working is preferable to individuals serving a single line manager, but what evidence supports this?

Customer Service is just one piece of the entire Customer Experience. When was the last time you or someone in your organization became a ‘new’ customer of yours? The customer experience company starts before the contract is signed and lasts throughout your relationship and with every department that the customer may interface with. Like walking …

I was reading a post on linked-in on the problems with determining how to deal with problems such as leadership, miss-management and so on. This lead to me thinking that leadership and miss-management and things such as environment or ergonomics are not training problems at all they are in effect Human performance problems. Training is …

“Should this news release go on the wire?” Clients ask this often. The answer is not a simple yes or no. Major corporations routinely put their news releases on a couple of leading news wire services like PR Newswire or BusinessWire that are allegedly picked up by media everywhere, or those specified in the order. …

About fifteen years ago, I noticed that “nonprofit topics” almost always meant topics specific to nonprofits. I believed this was a misnomer and here’s why. Back then, nonprofit topics usually referred to: Public policy Boards of Directors Strategic planning Programs Fundraising Volunteers Back then, it struck me — as it does now — that there …

Over the years, I’ve reviewed books and articles about business planning, and written some myself, but I can’t remember one of them that said much about luck. Sure, risk – which is really bad luck – comes up often. Watch out for things like slow sales growth, unexpected competitors, new regulations, price drops, expensive labor …

“Playing with the media is a game you can’t afford to lose. At worst, your reputation’s at stake. At best, you forfeit a chance to build important relationships which can benefit you, your firm, and your clients. Reporters may make the rules, but media training helps you learn to play the game to your advantage.” …

Let me start with who you shouldn’t hire: your buddy, someone who’s been “active” in the community, a “popular” person, or someone who just got out of banking or marketing. Dismiss all the thoughts/suggestions that first come to mind. This is serious stuff. The best directors of development are those who have served in various …