What are soft skills? They are made up of, for example, communication, emotion, concentration, and common sense. Technical Writers need these skills to get the job done. A Technical Writer today has to possess some technical knowledge, which is equivalent to having hard skills. But the hard skills can’t be accomplished without having some organic …

Dishonesty is a major crisis management no-no Last Friday, after the sudden resignation of its CEO, the chairman of local news website network Daily Voice sent all employees an email promising good news and big changes. However, upon arrival Monday morning, many of the excited employees were devastated to discover that the “good news” included …

How to avoid a crisis of ownership Several legal spats have recently drawn attention to arguments between prominent social media users and their former employers in which both argue that they have rights to the followers and contacts gained via said accounts. On one hand, the accounts of employees are their own, where they connect …

Today, a bad review or report on your products, services, or employees can easily snowball into an online PR disaster.

For local charities that want to apply to the CFC as an independent local charity (and not as a member of a federation), for most of the more than 200 regional CFCs, the applications are accepted between late February and the end of March. Each local CFC sets its own specific application deadline, and the …

No satire in social media crisis management from the kings of fake news The Onion is well known across the ‘net for lampooning, well, everything. Headlines on its front page right now include, “Republicans Reach Out To Women With New ‘No Punch Pretty Lady’ Bill” and “Bob Dylan Lays Off 2,000 Workers From Songwriting Factory.” …

What do you see in your organization – people taking responsibility or pointing fingers at others? If it’s the latter, how do you stop the blame game and how do you start getting accountability? The word accountability – employees doing what they are suppose to do – seems to stir up frustrations for many managers. …

This week we have a guest blogger, DARLENE M. OLIVER. She is an attorney with a wonderful story of her transformation from corporate lawyer to social justice champion. I was inspired by her journey and words below. I hope you will be inspired as well to follow your passion and purpose. May you make the …

I’m not enough of a philosopher or debater to extend the discussion of ethics much beyond the development arena, so I’ll address the concept in that context; and, even though it sounds as if I’m making statements of fact, I acknowledge that these are my opinions and that not everyone would agree with me. The …

There he stood, looking steadily at his slides projected on the screen. He stood like that for more than ten minutes, talking to the slides, totally disconnected from his audience. His slides were fine, but his delivery was not working. When you present with slides (and that probably means frequently) try following these guidelines to …