This posting by: Hank Lewis There are two steps to take in answering that question. The first is asking, “Who cares?” Isn’t what we call that person largely irrelevant? Isn’t that person going to do what has to be done, no matter his/her title? Definitely not !! We are greatly affected by how we are …

Managing Disappointments: Effective Crisis Communication Failing to live up to stakeholder expectations is one of the quickest routes to reputation damage. Compounding this is the fact that sensation sells, meaning reporters, reviewers, and bloggers are happy to crank up the drama in order to draw more readers. Just take a look at this quote, from …

Proving you’ve changed is a key goal of crisis management for reputation damage When your brand’s been in hot water repeatedly, simply talking about the changes you’re making isn’t enough. For instance, is anyone out there rushing to hop on a Carnival cruise right now? We sure aren’t! The company hasn’t been able to get …

The following is strictly commentary. The comments made here are mine and mine alone, and in no part are related to The Free Management Library. Powerful corporations taking advantage the general population seems to be the stereotype, doesn’t it? Are, we, trainers, helping them do that? I know this sounds somewhat sacrilegious, since I, too, …

For any CxO or company seeking to adopt or scale Agile for their software development groups – get ready for some organizational soul searching! The mindset and processes of Agile reflect back your culture, your enacted (not espoused) Theory of Management, and the structural inefficiencies of your org chart…and these are just the beginning! Culture …

As a coach to ambitious, pro-active leaders, I often find they quickly embrace change themselves but don’t know how to bring along their colleagues or staff. So how do you get everyone on board the change train that is gaining speed and heading out of the station? In Seven Truths about Change to Lead and …

Editor’s note: This guest post from Jeff Chatterton, a crisis management expert we’re proud to have as a Bernstein Crisis Management contractor, examines what the next steps should be for organizations of all types following the events of last week. I think everyone breathed a sigh of relief when police officers converged on a bloody, …

The Nonprofit Finance Fund has released their 2013 State of the Nonprofit Sector report. This is the fifth year for this large and comprehensive study. Almost 6000 organizations responded to the survey. The report includes an online analyzer which enables you to analyze data by state, sector, size, and low income communities. Be sure to check out this aspect of the report.

A few weeks ago I received a voice message from a client, asking to talk to me right away. I dropped what I was doing and as I returned the call I prepared myself for the worst. Was she cancelling a session? All our scheduled sessions? But then I thought, maybe she is adding new …

This posting by: Hank Lewis I Recently saw the heading on a listserve posting relating to naming an annual award after a donor. It started me thinking about the ways that a donor could be recognized for their support. (BTW, I didn’t read that posting, just to be sure that whatever I wrote wouldn’t be …