Over the past few years, one of the most difficult challenges for real estate is gaining trust back in the minds and wallets of consumers. However, social media has expedited this process by revamping networking capabilities

We recently did a survey and were surprised that our employees had negative feelings about their work. They felt frustrated and unappreciated. What should we do? Congratulations first on taking the time to survey and listen to your employees; second on paying attention to the results, even if they were not what you expected. Without …

A warm thanks to all who’ve reached out since the start of this blog. I began this series of posts thinking of a couple of my readers who consider themselves relatively new to evaluation. But regardless of whether we’re newer, seasoned, or somewhere in between, isn’t there always something new to learn? This is why …

How much is too much? How do we know how to present a technical document?- Whether it is written for projects, systems, communication, procedures, applications, prototypes, education, training, user guide, specifications, updates, etc., how do we know how to design the material for the target audience? There may already be a style guide, but what …

Over the Thanksgiving holiday I had an interesting discussion with a mortgage lender and an economist about the 2008 banking industry collapse. Part of the discussion was around culpability and responsibility. In another conversation that week with a management consultant friend, we shared our frustration that institutions and systems are hard to change as organizational …

Red Bull implemented one of the best marketing campaigns of the decade so far through utilising social media to create incredible engagement with their customers.

Are you ready for the December rush? As ready as you should be? This is an important time of year for nonprofits as well as individuals and it needs focused attention on soooo many things. There are year-end programming events and fundraising things to do. But you can always do more. There are some easy things to do that may just go a long way.

4 Essential Traits to Train Internally as a Best Practice The “four traits” are quite simple and probably unbelievable, but please hear me out. Here’s the rundown: Train your people to be kind. Train your people to be honorable. Train your people to be fair. Train your people to be honest and trustworthy.   These …

Compassionate and conscientious email staves off reputation crisis In a recent article on the Bernstein Crisis Management blog, we discussed a crisis management email from Twitter that was missing a core component – compassion. Now, we’d like to show you an example of a company absolutely nailing it that was brought to our attention by …

This post will feature eight of the top hosting providers for 2012. We will also include information on the features that help each site stand out above the rest.