Organizations are rapidly changing to accommodate expanding markets, increasing diverse workforce, and increasing public consciousness about how businesses should operate. Consequently, employee wellness programs are receiving increasing attention. Various Perspectives Coming clean: Drug and alcohol testing in the workplace Sample Drug/Alcohol Testing Policy Workplace Drug Testing Also, consider Bullying Diversity Management Employee Assistance Programs Ergonomics: …

Organizations are rapidly changing to accommodate expanding markets, increasing diverse workforce, and increasing public consciousness about how businesses should operate. Consequently, employee wellness programs are receiving increasing attention. Be sure to notice the many Related Info topics that, in total, round out the reader’s understanding of employee wellness programs. Various Perspectives on AIDS in the …

© Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. Adapted from the Field Guide to Leadership and Supervision in Business and Field Guide to Leadership and Supervision for Nonprofit Staff. Strongly Suggested Pre-Reading How to Ensure Strong Employee Performance Management Sections of This Topic Include Basic Guidelines to Address Employee Performance Problems Employee Commitment: Get …

© Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. Adapted from the Field Guide to Leadership and Supervision in Business and Field Guide to Leadership and Supervision for Nonprofit Staff. Strongly Suggested Pre-Reading How to Ensure Strong Employee Performance Management Sections of This Topic Include Guidelines to Conduct Employee Performance Appraisals Why We Hate the …

To Request Help In Using the Library The email form below is to request help using the Free Management Library system. We are NOT staffed to provide consultation regarding the content of various articles and about issues and goals in your organization. The Library is managed by a group of part-time volunteer administrators. Thus, response …

© Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. Although Customer Service Management there is a conventional difference between the terms “customer” and “client,” this topic refers to “customers” as meaning both. Also, although a product is a tangible offering and a service is an intangible offering, this topic often refers to “products” as meaning …

Customer Relationship Management: Guidelines and Resources © Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC Although there is a conventional difference between the terms “customer” and “client,” this topic refers to “customers” as meaning both. Also, although a product is a tangible offering and a service is an intangible offering, this topic often refers to …

Termination Phase of Consulting: Guidelines & Resources Much of the content of this topic came from this book: © Copyright Carter McNamara, MBA, Ph.D., Authenticity Consulting, LLC. Sections in this Topic Include: Description Goals for This Project Termination Phase Typical Reasons Projects Are Terminated Avoid Project Creep Avoid Client Dependency Generate a Letter of Project …

Much of the content of this topic came from this book: © Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. Sections in this Topic Include: Description Goals for This Project Evaluation Phase Some Evaluation Questions to Consider When Doing a Results Evaluation Reasons Why Success Might Not Have Been Achieved When Clients Are Reluctant to …

© Copyright Carter McNamara,   Much of the contentof this topic came from this book: © Copyright Carter McNamara, MBA, Ph.D., Authenticity Consulting, LLC. Sections in this Topic Include: Description Goals for This Implementation Phase Managing Change During Implementation   Reminder, Who is Your Direct Client Now? Following Best Practices to Support Change Maintaining Momentum …