About fifteen years ago, I noticed that “nonprofit topics” almost always meant topics specific to nonprofits. I believed this was a misnomer and here’s why. Back then, nonprofit topics usually referred to: Public policy Boards of Directors Strategic planning Programs Fundraising Volunteers Back then, it struck me — as it does now — that there …

Peter Block, in his book, Flawless Consulting, suggests that certain goals and assumptions always be primary for consultants, that is, for individuals working to help people, but not having authority over those people. He suggests the following goals and assumptions. Primary Working Goals of Consultants 1. Establish a collaborative relationship with your clients As a …

1. Be clear on your objective: Most coaches have an area of expertise such as: career, entrepreneurs, life, executives, financial, or branding. Match your goal with the coach’s expertise. Ask the coach about their limitations –do they coach clients with your needs? 2. What are the coach’s qualifications? Is the coach certified and by what …

Do companies care about the intent of one’s actions, or just the results? While we think that our intentions should matter, if an unethical action takes place, do we really care why? Let me know what you would do in the following dilemma: Alternative #1 – You are taking care of a chatty 3-year old. …

(This post has been moved to https://management.org/trng_dev/evaluate/evaluate.htm#roi.)

In my travels around the country providing workshops on the topic of working spiritually, I’ve found consistently that people are looking for ways to have their work make a difference and to feel energized in a richer way in their work. I want to explore here a few ways that you might examine spirituality in …

Purpose of this Customer Service Blog This blog helps you improve your customer service by providing articles, opinions, commentary and many related resources. The blog is for a general audience, including beginners and those advanced in customer service. The benefits of strong customer service are many, including that it ensures: Clear understanding of your customer’s …

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There are a lot of resources to help people think about whether to go into consulting and also about how to market a consulting business. However, there are very few resources about actually doing consulting — about how to work with clients to: Identify and understand a) the true causes of problems or b) how …