Customer Service and Satisfaction — Related Library Topics Advertising and Promotion Building Trust Conflict (interpersonal) Customer Relationship Management Customer Service Diversity and Inclusion Ethics: Practical Toolkit for Business Etiquette (manners) Feedback Handling difficult people Listening Negotiating Office politics Questioning Learn More in the Library’s Blogs Related to This Topic See the following blogs which have …

The topic “Boards” includes information for for-profits and nonprofits. Information specific to one type of organization is marked as such. Topics To Help Board Members Fulfill Their Legal Responsibilities Boards of Directors Business Planning for For-Profits or Nonprofits Chief Executive Officer Role Controlling / Coordinating the Implementation of Plans Financial Management in For-Profits Financial Management …

Organizational Alliances — Related Library Topics Conflict Management Controlling / Coordinating the Implementation of Plans Enterprise Law Feedback Guidelines, Methods and Resources for Organizational Change Agents Group Skills Human Resource Management Listening Organizational Communications Organizational Performance Management Presenting / Speaking Public and Media Relations Staffing Re-Organizing Current Business Strategic Planning (including visioning, missions, values, action …

Test – How Good Are Your Own Project Management Skills? Sections of This Topic Include Foundations of Project Management What is Project Management? Overviews of Project Management Basics of Project Planning Roles in Project Management (including Project Manager) Skills Required to Leading Teams and People in Project Management Project Planning Feasibility Studies — Is the …

© Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC, experts in nonprofit program development. Much of the content of this topic came from this book: In nonprofits, the product or service that they deliver is often referred to as a “program.” Thus, the guidelines on this topic are somewhat similar to guidelines on the topic …

© Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. Adapted from the Field Guide to Leadership and Supervision in Business and Field Guide to Leadership and Supervision for Nonprofit Staff. Sections of This Topic Include Selecting Participants Developing Agendas Opening the Meeting Establishing Ground Rules Time Management in Meetings Evaluating the Meeting Process Evaluating the …

Much of the content of this topic came from this book: Copyright Carter McNamara, MBA, PhD Focus and Scope of This Topic The purpose of this topic is to acquaint the reader with the various suggested types of mastery needed to successfully guide significant change in organizations, including whether it is a team, departmental unit …

 Enhancing and Transforming Organizations Much of the content of this topic came from this book: © Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. Suggested Pre-Reading Organizational Performance Management Sections of This Topic Include Overview of Organizational Change Description Understanding the Nature of Organizational Change Major Types of Organizational Change Why Change Can Be Difficult …

Much of the content of this topic came from this book: © Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. Strongly Suggested Pre-Reading Organizational Performance Management Sections of This Topic Include Types of Practices to Influence and Sustain Desired Behaviors in Organizations Description What is Organizational Behavior? Practices to Influence and Sustain Desired Behaviors Cultivating …

© Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. Adapted from the Field Guide to Leadership and Supervision in Business and the Field Guide to Leadership and Supervision for Nonprofit Staff. This guide is basic, yet comprehensive, in nature to be useful to new managers and supervisors. Note that many organizations struggle, not from a …