Copyright, Carter McNamara, MBA, PhD It helps significantly to understand the overall context of each of the following topics and how they all are related to each other. Note that the most important driver to determining the activities in an organization, along with the order in which they occur, should always be satisfying the needs …

Copyright, Carter McNamara, MBA, PhD Before reading this topic, you might read about the Relationship Between Managing Supply Chain, Operations, Quality, Customer Relationships, and Customer Service. Sections of This Topic Include Introduction to Operations Management (OM) What is Operations Management (OM)? Various Definitions What Are Goods and Services? Roles in Operations Management Operations Management Specific …

Critical Ingredients for Building and Maintaining Trust Various Perspectives on Building Trust Also, consider Related Library Topics Learn More in the Library’s Blogs Related to Building Trust In addition to the articles on this current page, see the following blogs which have posts related to Building Trust. Scan down the blog’s page to see various …

Much of the information on this topic is adapted from the book Field Guide to Nonprofit Program Design, Marketing, and Evaluation. Guidelines for evaluating the process and results of organizational change are included in the books Field Guide to Consulting and Organizational Development and Field Guide to Consulting and Organizational Development with Nonprofits. Evaluation is …

Customer Relationship Management: Guidelines and Resources © Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC Although there is a conventional difference between the terms “customer” and “client,” this topic refers to “customers” as meaning both. Also, although a product is a tangible offering and a service is an intangible offering, this topic often refers to …

Sections of This Topic Include Guidelines for Public Speaking and Presentations Five Things You Must Do in the First Five Minutes How to Handle Undesirable Behaviors in Presentations or Training: Use the Intervention Escalator Additional Perspectives on Presentation Skills (Public Speaking) Also, consider Related Library Topics Learn More in the Library’s Blogs Related to Public …

Sections of This Topic Include Non-Verbal Communications — Interpreting Other’s Body Language Additional Perspectives on Non-Verbal Communications (Body Language) Also, consider Related Library Topics Learn More in the Library’s Blogs Related to Body Language In addition to the articles on this current page, see the following blogs which have posts related to Body Language. Scan …

Suggestions to enhance the Board Chair and CEO working relationship. © Copyright Carter McNamara, MBA, Ph.D., Authenticity Consulting, LLC. Inherent Struggles Between Both Roles Formal Practices and Procedures that Can Minimize Conflict Personal Practices to Minimize Interpersonal Conflicts If Worse Comes to Worse Also, consider Related Library Topics Learn More in the Library’s Blogs Related …

This topic is about advancing in the same career field. If you are interested in planning your career, see Career Planning. If you are interested in changing your career, see Career Change. Sections of This Topic Include New Boss: Make a Great First Impression Influencing Up: How to Get Them to Say Yes Your Relationship …

Assembled by Carter McNamara, MBA, PhD The following, miscellaneous information may be helpful as an overview of various aspects of business law in the United States of America. Businesses requiring legal advice should contact an attorney. Also, consider Related Library Topics Various Perspectives Basics and Specifics U S Telecommunications Law (still a backbone of various …