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Spirituality vs. Religion at Work

Many people shy away from speaking about spirituality with their colleagues because of concerns of crossing that touchy line of religion (or politics) at work. In Chapter 4 of my book, “Path for Greatness: Work as Spiritual Service” I address this issue head-on. I frequently start my workshops on spirituality at work by asking people …

Enhancing Business Presentations: Adding Opinion & Personality

Actually, this is PART II of Trainers Who Talk, Talk, Talk with Nothing to Say… This is a good example of a blog that ran away with itself or a writer who lost control or became too passionate. It started as a way of demonstrating presentations or training had to have substance and at the …

Quality Communication Skills: Take the Next Step For Excellence

The Next Step to Success Is Having Great Communication Skills How far have you come on this journey? Are you “there” yet? Sometimes it is hard to see our progress, especially when we are making small changes, changing habits, and fine-tuning our existing skills. Maybe it would be helpful for you to go back and …

About Project Quality

Most people involved in projects agree that it’s a good idea to monitor the quality of the project. Of course. Who could argue against it? Would anybody really oppose a job well done? The difficulty lies in how to measure project ‘quality’. On this topic, it is not so easy to agree. Quality Management, as …

Email Quality Matters: Mistakes Cost $40+

One of the advantages of online fundraising and marketing is that the data entry is outsourced to the donor. It’s also one of the disadvantages! When a donor writes a check and mails it to you, you have to pay someone (at your organization, or at a service bureau) to open the envelope, deposit the …

Connect Your Career With Your Personality

You know when you are in a job you like. You also know when the tasks you’re doing just aren’t right for you. What lies behind our feelings of job satisfaction or job dis-satisfaction are our fundamental work interests: Those are the things we enjoy doing, whatever the industry or the job title. One of …

Six Critical Steps to Training High-Quality Customer Service…

…and that’s the easy part. Serving customers is what we all do. We know that. It’s just that sometimes our employees don’t seem to care about anything but their own little comfortable box they made for themselves. Now, the truth is that they may care; they just don’t know what to do to make it …

7 Important Principles of Total Quality Management

7 Vital Total Quality Management Principles Guest post from Quin Harris Total Quality Management (TQM) is an approach that organizations use to improve their internal processes and increase customer satisfaction. When it is properly implemented, this style of management can lead to decreased costs related to corrective or preventative maintenance, better overall performance, and an …

WANTED: Your Spirituality at Work

Greetings, After completing my A-Z blogs on Spirituality at Work, I would like to build on this example by highlighting examples of people living out their spirituality. I’ll be writing another A-Z blog series, this time highlighting case studies of how people live out their spirituality at work and home. For example, for the letter …