Crisis Management Lesson: You Are Always on Camera
Learning from the case of the delivery driver and the auto dealership These days, it’s…
Jonathan & Erik Bernstein
Jonathan & Erik Bernstein’s posts
Unexpected Demand for Wired UK Giveaway Sparks Crisis
Predict the problems that come with your promos, or run afoul of your fans You…
Organization Development
Branding Your Business to Boost Reputation
Learning the basics of a must for crisis management, and business in general, today One…
Organization Development
Lance Armstrong’s Unbelievable Interview
“I’d probably do it again.” Lance Armstrong’s unabashed lying, and subsequent non-apology, marked his story…
Organization Development
The Reputation Feedback Loop
Paying attention to reputation is key to prospering as a business today Taking care of…
Organization Development
Building Your Online Reputation
Establishing yourself on the ‘net takes time, so get started today! Everyone wants a positive…
Organization Development
Taking Care of Your Online Reputation
Getting serious about creating a name for yourself on the web Reputation is your most…
Organization Development
Another Cyber-Threat Targets MS Office Users
As long as cyber attacks remain profitable, hackers will be in business We said 2014…
Organization Development
Crisis Management Musts: Training Employees to be Cyber-Safe
Reduce the risk of employee error allowing hackers through your employee cyber-safety training and education…
Organization Development
Hackers Wreak Havoc on German Steel Mill
Doing physical damage with virtual attacks Hackers aren’t only after corporate secrets, customer data, and…
Organization Development
Knee-Jerk Crisis Management Hurts Black Milk Clothing
An example of a poorly handled social media crisis Shouting from your soapbox that offended…
Organization Development
Backlash Over Facebook’s “Year in Review”
Social network taking heat after failing to consider not every memory of 2014 is a…
Organization Development
Another Angle on the Sony Attack
Good crisis management means being aware of, and preparing for, the possible outcomes of your…
Organization Development
car2go Apology Goes Above and Beyond
Genuine care delivers crisis management dividends We see a lot of apologies these days, but…
Organization Development
Instagram’s 300 Million Users and Crisis Management
What are the implications for crisis management as social networks beat out Twitter for most…
Organization Development
Customer Service, a Prime Crisis Management Concern
Remember, your CSR’s are some of your most valuable crisis management assets Providing great customer…